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You're now talking to NBSTD-Hai01 from 'Notebook ' The topic is : Will not power up
NBSTD-Hai01> Hello, this is Hai from notebook support, how may I assist you today?
John> hello I just got an ASUS G1S
John> the battery has died and it will no longer charge with the charger it came with.
John> The green light on the charger is flickering rapidly and the charging light on the notebook won't come on.
NBSTD-Hai01> I see, do you know for sure that it is the battery that is bad, or is the charger power supply in the motherboard bad?
NBSTD-Hai01> SO on the AC adaptor brick, the green light is flickering?
John> yes
John> When plugged into the notebook, no lights turn on.
NBSTD-Hai01> I see, that would mean the AC adaptor is bad, hang on for one moment.
NBSTD-Hai01> Please verify the serial number on the bottom of the notebook with the original battery.
NBSTD-Hai01> It is close to 84N0AGKRR029
John> G1S-AK069C
John> the battery says 79N0AG017961
NBSTD-Hai01> Is this the original battery that came with your unit...
John> yes
NBSTD-Hai01> Okay, hang on for a moment.
NBSTD-Hai01> It shows that this is a Best Buy Unit taht has a one year warranty.
NBSTD-Hai01> Based on the serial number it shows that the warranty has expired. Do you have a receipt from Best Buy?
John> I have a reciept from a different vendor
John> I bought this yesterday.
John> When did the warranty begin? I just opened the box a few hours ago
NBSTD-Hai01> Where did you buy it at?
NBSTD-Hai01> The serial number on the batteyr shows September 2007.
John> ecomelectronics.com
NBSTD-Hai01> But verify that with the serial number on the bottom of the laptop.
NBSTD-Hai01> We would take the serial number on the bottom of the laptop over the battery if it is different.
John> it is a sticker.
NBSTD-Hai01> What you have inputed previously is 84N0AGKRR029
NBSTD-Hai01> It is close to that but the last 6 characters are digits.
John> 84N0AGKRR029
NBSTD-Hai01> Just like the battery.
John> oh.
NBSTD-Hai01> Also did you buy this Brand new factory sealed?
John> yes
NBSTD-Hai01> Okay please double check the serial number on the bottom of the laptop.
John> that serial number is correct
John> what's wrong with it?
NBSTD-Hai01> Also did the battery come with the laptop in the box because it should match the laptop's serial number if it is brand new.
John> this laptop was sealed with Asus tape.
John> why don't they match?
NBSTD-Hai01> There is no KRR in the serial number.
John> G1S-AK069C
John> is that the right length?
NBSTD-Hai01> The length is correct.
NBSTD-Hai01> Is it possible for you to take a picture of the bottom and scan a copy of your invoice to our email box to double check.
John> I don't have a scanner...
John> Could I try taking a picture of it though?
NBSTD-Hai01> Yes, please send an attachment with all your information to our email box ASUSNBTSD@GMAIL.COM
NBSTD-Hai01> Including your Full name, number, shipping address as well as the battery serial number you just gave.
John> okay. How quickly can I expect a response?
NBSTD-Hai01> Within 1 or 2 business days.
NBSTD-Hai01> Please also put this case number in the subject line 266709.
NBSTD-Hai01> and write it down for your records.
John> thank you very much.
John> I use Asus motherboards in all my desktop PCs =)
NBSTD-Hai01> You're welcome.
NBSTD-Hai01> Hello, this is Hai from notebook support, how may I assist you today?
John> hello I just got an ASUS G1S
John> the battery has died and it will no longer charge with the charger it came with.
John> The green light on the charger is flickering rapidly and the charging light on the notebook won't come on.
NBSTD-Hai01> I see, do you know for sure that it is the battery that is bad, or is the charger power supply in the motherboard bad?
NBSTD-Hai01> SO on the AC adaptor brick, the green light is flickering?
John> yes
John> When plugged into the notebook, no lights turn on.
NBSTD-Hai01> I see, that would mean the AC adaptor is bad, hang on for one moment.
NBSTD-Hai01> Please verify the serial number on the bottom of the notebook with the original battery.
NBSTD-Hai01> It is close to 84N0AGKRR029
John> G1S-AK069C
John> the battery says 79N0AG017961
NBSTD-Hai01> Is this the original battery that came with your unit...
John> yes
NBSTD-Hai01> Okay, hang on for a moment.
NBSTD-Hai01> It shows that this is a Best Buy Unit taht has a one year warranty.
NBSTD-Hai01> Based on the serial number it shows that the warranty has expired. Do you have a receipt from Best Buy?
John> I have a reciept from a different vendor
John> I bought this yesterday.
John> When did the warranty begin? I just opened the box a few hours ago
NBSTD-Hai01> Where did you buy it at?
NBSTD-Hai01> The serial number on the batteyr shows September 2007.
John> ecomelectronics.com
NBSTD-Hai01> But verify that with the serial number on the bottom of the laptop.
NBSTD-Hai01> We would take the serial number on the bottom of the laptop over the battery if it is different.
John> it is a sticker.
NBSTD-Hai01> What you have inputed previously is 84N0AGKRR029
NBSTD-Hai01> It is close to that but the last 6 characters are digits.
John> 84N0AGKRR029
NBSTD-Hai01> Just like the battery.
John> oh.
NBSTD-Hai01> Also did you buy this Brand new factory sealed?
John> yes
NBSTD-Hai01> Okay please double check the serial number on the bottom of the laptop.
John> that serial number is correct
John> what's wrong with it?
NBSTD-Hai01> Also did the battery come with the laptop in the box because it should match the laptop's serial number if it is brand new.
John> this laptop was sealed with Asus tape.
John> why don't they match?
NBSTD-Hai01> There is no KRR in the serial number.
John> G1S-AK069C
John> is that the right length?
NBSTD-Hai01> The length is correct.
NBSTD-Hai01> Is it possible for you to take a picture of the bottom and scan a copy of your invoice to our email box to double check.
John> I don't have a scanner...
John> Could I try taking a picture of it though?
NBSTD-Hai01> Yes, please send an attachment with all your information to our email box ASUSNBTSD@GMAIL.COM
NBSTD-Hai01> Including your Full name, number, shipping address as well as the battery serial number you just gave.
John> okay. How quickly can I expect a response?
NBSTD-Hai01> Within 1 or 2 business days.
NBSTD-Hai01> Please also put this case number in the subject line 266709.
NBSTD-Hai01> and write it down for your records.
John> thank you very much.
John> I use Asus motherboards in all my desktop PCs =)
NBSTD-Hai01> You're welcome.