First, email the seller and ask them to send you the insurance receipt.
But the Post Office may be able to help you with just the information from the packaging. It should have serial numbers and barcodes so they should be able to pull up the records and show it was insured.
I'm sorry your thing got broken. I know first hand the suckage. I'd much rather have the bottle I had bought than be refunded the money. :(
In your PayPal transaction details, you should be able to see if the item was covered by PayPal's Buyer Protection policy.
(You can also check just by trying to open up a claim. If your item isn't eligible, they'll say so straight up.)
PayPal does ask that you first try to resolve things with the seller, so drop him/her a note first.
About a year ago, I bid on an iPod on eBay. It arrived dead - silly bitch put it in a CANDY BOX with a few packing peanuts. Of COURSE it arrived broken. Her response was "Not my problem." PayPal MADE it her problem - I sent in photos of the packaging materials, and I got back all of my money. It took a couple weeks, but they did a good job of handling the whole thing.
You can file claims/complaints with Paypal, too. They will adjuticate it on basis of whether the claims in the eBay post were or were not upheld by the seller.
This happened with me when I sold an item and mistakenly shipped the wrong (but very similar) item. I forget how it got resolved, but it was resolved amicably, and PayPal pulled the payment back from my account (i.e. took it back and put it on hold) while the case was still being decided.
If it can be proven that it was inadequately packaged, ie the seller's problem, the seller is obligated to refund your purchase price. If it was actually packaged well, and damaged in transit, it is the post office's fault.
Take it to the PO and get their opinion. If it truly was the fault of the seller not packaging it well, ask for a refund. If they refuse, take buttloads of pictures of the packaging and the item, and take it up with eBay.
I'd contact the seller ASAP about it, calling attention to the packaging issue. See if you can get anywhere without making threats to go to PayPal and Ebay for dispute arbitration.
Given my recent unpleasant experience with a shithead seller on Ebay, I shouldn't be too surprised.
It may help you to say that while you're going to work with the USPS, tha the seller might wish to be aware of the following PayPal policy regarding Ebay disputes (item discrepancy, broken, incomplete order):
"PayPal encourages all buyers to communicate with their sellers to resolve issues with transactions. If you are unable to resolve a problem outside PayPal, you can open a dispute in the Resolution Center and try to work out a resolution with the seller. If you're unable to resolve the dispute within 20 days, either you or the seller can escalate the dispute to a claim with PayPal. After 20 days, if you have not escalated your dispute to a claim, it will close automatically."
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But the Post Office may be able to help you with just the information from the packaging. It should have serial numbers and barcodes so they should be able to pull up the records and show it was insured.
I'm sorry your thing got broken. I know first hand the suckage. I'd much rather have the bottle I had bought than be refunded the money. :(
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PayPal's Buyer Protection policy.
(You can also check just by trying to open up a claim. If your item isn't eligible, they'll say so straight up.)
PayPal does ask that you first try to resolve things with the seller, so drop him/her a note first.
About a year ago, I bid on an iPod on eBay. It arrived dead - silly bitch put it in a CANDY BOX with a few packing peanuts. Of COURSE it arrived broken. Her response was "Not my problem." PayPal MADE it her problem - I sent in photos of the packaging materials, and I got back all of my money. It took a couple weeks, but they did a good job of handling the whole thing.
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stupid LJ Hook.
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I'll check and see if it's covered. I think it was. Hope so, anyway.
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This happened with me when I sold an item and mistakenly shipped the wrong (but very similar) item. I forget how it got resolved, but it was resolved amicably, and PayPal pulled the payment back from my account (i.e. took it back and put it on hold) while the case was still being decided.
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Take it to the PO and get their opinion. If it truly was the fault of the seller not packaging it well, ask for a refund. If they refuse, take buttloads of pictures of the packaging and the item, and take it up with eBay.
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It may help you to say that while you're going to work with the USPS, tha the seller might wish to be aware of the following PayPal policy regarding Ebay disputes (item discrepancy, broken, incomplete order):
"PayPal encourages all buyers to communicate with their sellers to resolve issues with transactions. If you are unable to resolve a problem outside PayPal, you can open a dispute in the Resolution Center and try to work out a resolution with the seller. If you're unable to resolve the dispute within 20 days, either you or the seller can escalate the dispute to a claim with PayPal. After 20 days, if you have not escalated your dispute to a claim, it will close automatically."
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