My boyfriend is addicted to WOW... :\
Before I begin this long ass rant about my gay ass job, I just wanted to inform you my week has been rough. Every day I dealt with irate borrowers who just would not do what I wanted...
So today as soon as I get to work, even before I could get settled, my now, Team Lead - Brandi, who used to be my manager, but got demoted cuz we can't afford managers, wanted to have a chat with me. So we went out in the lobby area of our building and sat down and talked. She talked about how I need to stop being rude to people on the phone, figure out a way to make persuasion more polite and not to make fun of borrowers after a call.
First of all, our phone lines used to be able to record every single call, but since we don't have our Televantage phone system hooked up, we just don't record calls right now. Which makes it very hard to explain a story when its only one sided. This fucking crazy bitch just wouldn't verify her BIRTHDAY!!! I wasn't asking for her SSN, or any credit card info, but the fucking day she was born. Thats all they have to do, and BOOM number will be removed and we wont call you anymore. So I said, "Ma'am, all you have to do is verify your DOB and I will stop calling you", she said NO, so I said "We are just keep calling you then." and I hung up.
Well she called back and spoke with my other 'manager' now Team Lead, Nicole, and complained about me. Brandi said I had 2 complaints, but I can't think of the other situation. It made me so fucking mad I almost wanted to cry, but I didn't. They did say that my compliments did overshine the complaints, but there shouldn't be any complaints at all.
Today I made 200 calls, which is good.
I didn't get much contacts, but I was nice and sweet to each person.
& I think it was good that way.
I actually did feel better about everything today.
Thank god I didn't get any assholes.
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Tonights episode of the Office was wonderful. I love Micheal and Holly. They are so cute together. It sorta reminds me when Jim and Pam were first like awkwardy and all cute with eachother, but not really showing it.
I just fucking wish Micheal will realize how fucking crazy Jan is.
I'm kinda sad about the whole JAM situation. I just wish they were all happily ever after. I guess I'll have to wait and see how things go... :)
I don't know many people who watch the Office as religiously as me.
So here is where I get to express the way I feel.
♥
So today as soon as I get to work, even before I could get settled, my now, Team Lead - Brandi, who used to be my manager, but got demoted cuz we can't afford managers, wanted to have a chat with me. So we went out in the lobby area of our building and sat down and talked. She talked about how I need to stop being rude to people on the phone, figure out a way to make persuasion more polite and not to make fun of borrowers after a call.
First of all, our phone lines used to be able to record every single call, but since we don't have our Televantage phone system hooked up, we just don't record calls right now. Which makes it very hard to explain a story when its only one sided. This fucking crazy bitch just wouldn't verify her BIRTHDAY!!! I wasn't asking for her SSN, or any credit card info, but the fucking day she was born. Thats all they have to do, and BOOM number will be removed and we wont call you anymore. So I said, "Ma'am, all you have to do is verify your DOB and I will stop calling you", she said NO, so I said "We are just keep calling you then." and I hung up.
Well she called back and spoke with my other 'manager' now Team Lead, Nicole, and complained about me. Brandi said I had 2 complaints, but I can't think of the other situation. It made me so fucking mad I almost wanted to cry, but I didn't. They did say that my compliments did overshine the complaints, but there shouldn't be any complaints at all.
Today I made 200 calls, which is good.
I didn't get much contacts, but I was nice and sweet to each person.
& I think it was good that way.
I actually did feel better about everything today.
Thank god I didn't get any assholes.
--------------------------------------------------------------------------
Tonights episode of the Office was wonderful. I love Micheal and Holly. They are so cute together. It sorta reminds me when Jim and Pam were first like awkwardy and all cute with eachother, but not really showing it.
I just fucking wish Micheal will realize how fucking crazy Jan is.
I'm kinda sad about the whole JAM situation. I just wish they were all happily ever after. I guess I'll have to wait and see how things go... :)
I don't know many people who watch the Office as religiously as me.
So here is where I get to express the way I feel.
♥