These end user calls just keep getting better and better.
I had someone call today, wanting a stowage lift installed on his pickup with a lifting capacity of 500 lbs. Now, I’m no engineer, but I’ve been in this industry long enough to know that is impossible. First of all with a pickup truck the lift has to be a boom arm, installed in the truck bed, that cranes out and down to grab the chair. The bed of the truck isn’t structurally sound enough to lift something that heavy. And there is no boom arm strong enough to pick up that weight chair. So the guy is smoking crack.
Tops, our stowage lifts can handle 350 lbs. Tops. And we spend ZERO DOLLARS on R&D for these products because there’s no money in them. So we aren’t out there designing the best stowage lift ever or anything. We focus all our money on the minivan conversions.
When I explained to the caller all of this information, he went a little postal. Or all little post traumatic stress disorderly. Started screaming at me that he is a Vietnam vet and he DESERVES a lift that will accommodate his needs and he’s not just going to sit on his porch and wait to die. I told him I was sorry, but the only thing we had were platform lifts designed for a full-size van application. Well guess what? HE DOESN’T WANT TO DRIVE NO STINKIN’ FULL-SIZE VAN!!!!!
LOL Anyway, he got really mad and hung up on me. So I said, “Screw you” before I slammed the receiver down. Then I hurried up and went over to my co-workers in the cubes next to mine to explain that the customer did not hear me say “screw you”. I just earned Employee of the Month and I don’t want anyone to take my parking spot away from me for cursing at end users. We chatted for a little while about how it seems like the vets who call, especially those who served during the Korean or Vietnam wars, have a very entitled attitude. Like, “I served in a war so I should get WHATEVER I want WHENEVER I want it” type of bullshit. If he wants a 500lb capacity stowage lift he should build one for himself. Isn’t that WHAT HE WAS FIGHTING FOR?? The “American” way? Fucker.
So anyway, when I got back to my desk I had a voice message from him. I called everyone over so we could all enjoy it together as a TEAM. Apparently this one man. This one Vietnam vet in New Mexico is going to put all of VMI out of business because I was so rude and I wouldn’t figure out how to engineer a stowage lift to his specifications over the phone. He used phrases like “cotton pickin’ damn” and “that sassy salesgirl on the phone” There was a lot of anger in his voice, and I feel pretty certain that if he had thought of it, he would have wished me into a wheelchair one day. A 500lb one at that.
The funniest part in my opinion is that he lives in NEW MEXICO! Who the fuck lives in New Mexico? New Mexico is a pimple on the ass of America. Old Mexico can take it back for all I care. No one even knows how to spell Al-be-quirk-ie, THAT’S how umimportant New Mexico is to the rest of us. So if we never sell another stowage lift in New Mexico again, I think we are going to be okay. In the meantime, I hope when he calls all the other stowage lift manufacturers in the world, and finds out that NO ONE makes what he is asking for, he will feel at least a LITTLE sorry for being such a bastard on the phone today.
Thank the gods I can laugh about this stuff now.
Tops, our stowage lifts can handle 350 lbs. Tops. And we spend ZERO DOLLARS on R&D for these products because there’s no money in them. So we aren’t out there designing the best stowage lift ever or anything. We focus all our money on the minivan conversions.
When I explained to the caller all of this information, he went a little postal. Or all little post traumatic stress disorderly. Started screaming at me that he is a Vietnam vet and he DESERVES a lift that will accommodate his needs and he’s not just going to sit on his porch and wait to die. I told him I was sorry, but the only thing we had were platform lifts designed for a full-size van application. Well guess what? HE DOESN’T WANT TO DRIVE NO STINKIN’ FULL-SIZE VAN!!!!!
LOL Anyway, he got really mad and hung up on me. So I said, “Screw you” before I slammed the receiver down. Then I hurried up and went over to my co-workers in the cubes next to mine to explain that the customer did not hear me say “screw you”. I just earned Employee of the Month and I don’t want anyone to take my parking spot away from me for cursing at end users. We chatted for a little while about how it seems like the vets who call, especially those who served during the Korean or Vietnam wars, have a very entitled attitude. Like, “I served in a war so I should get WHATEVER I want WHENEVER I want it” type of bullshit. If he wants a 500lb capacity stowage lift he should build one for himself. Isn’t that WHAT HE WAS FIGHTING FOR?? The “American” way? Fucker.
So anyway, when I got back to my desk I had a voice message from him. I called everyone over so we could all enjoy it together as a TEAM. Apparently this one man. This one Vietnam vet in New Mexico is going to put all of VMI out of business because I was so rude and I wouldn’t figure out how to engineer a stowage lift to his specifications over the phone. He used phrases like “cotton pickin’ damn” and “that sassy salesgirl on the phone” There was a lot of anger in his voice, and I feel pretty certain that if he had thought of it, he would have wished me into a wheelchair one day. A 500lb one at that.
The funniest part in my opinion is that he lives in NEW MEXICO! Who the fuck lives in New Mexico? New Mexico is a pimple on the ass of America. Old Mexico can take it back for all I care. No one even knows how to spell Al-be-quirk-ie, THAT’S how umimportant New Mexico is to the rest of us. So if we never sell another stowage lift in New Mexico again, I think we are going to be okay. In the meantime, I hope when he calls all the other stowage lift manufacturers in the world, and finds out that NO ONE makes what he is asking for, he will feel at least a LITTLE sorry for being such a bastard on the phone today.
Thank the gods I can laugh about this stuff now.