Letter to Electric Power Board of Chattanooga - Dear EPB, WHY are you made of Fail?
Dear Electric Power Board of Chattanooga, WHY are you made of Fail?
My account Number is xxx-xxxx.xxx
I was on one of your budget billing plans (where it's the same every month) for the past 2 years. I have had a VERY difficult time trying to extract myself from your billing programs.
I tried to get off a year ago but I missed your "window" and was stuck with it again for the past year.
So this year I was pro-active. I did everything I was supposed to do and I'm STILL getting stuck on your programs against my wishes and multiple requests.
This year I called on THREE different occasions to get it changed. The first time I called was in the summer. They said I had to call back at the end of the cycle to change it but could not provide a date - just to call back later.
So I called a month later and they said call between date A and Date B.
So I call back between your recommended dates, and spoke with one of your reps, and she supposedly took me off of any and all plans so I would get billed for actual usage. I even gave her a glowing customer service report because I thought she had got me changed to actual billing...
Well evidently that got screwed up too.
I called your automated system to check my bill balance today, to make sure the November bill was not going to be still be a fixed/budget bill etc.
What do I discover... you tried to charge me for a FIXED/BUDGET amount again!
$115 for my November bill!
and this was AFTER you promised that it would be fixed.
So, TODAY I had to call your customer service AGAIN
I had to have you change it to my actual usage amount of $71.96.
KEEP ME OFF OF YOUR PROGRAMS!!!
How do you expect to coax people to use your internet service if you can't even get their electric bill straight?
WHY do I have to waste my time correcting your mistakes? Don't you realize that having such a narrow window to change your programs is inconvenient? Don't you realize having to make multiple calls is inconvenient? It costs you money too. Don't you know that having people pretend to fill my requests several times is more expensive than taking care of it when I call the first time?
If this is not resolved this time around,
I WILL file a complaint with the better business bureau.
Sincerely,
XXXXXXX X. XXXX
CC: my blog: http://my-lady-f.livejournal.com/73584.html
My account Number is xxx-xxxx.xxx
I was on one of your budget billing plans (where it's the same every month) for the past 2 years. I have had a VERY difficult time trying to extract myself from your billing programs.
I tried to get off a year ago but I missed your "window" and was stuck with it again for the past year.
So this year I was pro-active. I did everything I was supposed to do and I'm STILL getting stuck on your programs against my wishes and multiple requests.
This year I called on THREE different occasions to get it changed. The first time I called was in the summer. They said I had to call back at the end of the cycle to change it but could not provide a date - just to call back later.
So I called a month later and they said call between date A and Date B.
So I call back between your recommended dates, and spoke with one of your reps, and she supposedly took me off of any and all plans so I would get billed for actual usage. I even gave her a glowing customer service report because I thought she had got me changed to actual billing...
Well evidently that got screwed up too.
I called your automated system to check my bill balance today, to make sure the November bill was not going to be still be a fixed/budget bill etc.
What do I discover... you tried to charge me for a FIXED/BUDGET amount again!
$115 for my November bill!
and this was AFTER you promised that it would be fixed.
So, TODAY I had to call your customer service AGAIN
I had to have you change it to my actual usage amount of $71.96.
KEEP ME OFF OF YOUR PROGRAMS!!!
How do you expect to coax people to use your internet service if you can't even get their electric bill straight?
WHY do I have to waste my time correcting your mistakes? Don't you realize that having such a narrow window to change your programs is inconvenient? Don't you realize having to make multiple calls is inconvenient? It costs you money too. Don't you know that having people pretend to fill my requests several times is more expensive than taking care of it when I call the first time?
If this is not resolved this time around,
I WILL file a complaint with the better business bureau.
Sincerely,
XXXXXXX X. XXXX
CC: my blog: http://my-lady-f.livejournal.com/73584.html