Lameness
The trailer for WoW: The Burning Crusade is available on the official website and will give nerds like me a chub.
So let me tell you a story about Microsoft's X-Box "customer support". My 360 died last week. 3 red flashing red lights means hardware failure. So I call MS and they set up a ticket for me to send my system in and have it replaced. Apparently, they just replace any broken 360 that has a 2005 manufacture date in Canada. Mine was made October 19th, 2005.
The following day - last Thursday - I ship my X-Box out, meticulously following the instructions that I had been given. At that point, I had been lead to believe 3 to 5 business days was the turn around time.
So I called yesterday to get a sense for when I might expect my system back.
They indicated that they hadn't even received it yet. Of course, I panicked.
Fortunately, it was an easy thing to look up the Purolator tracking number and discover that my system had indeed been delivered to the repair company the day after I sent it (last Friday). So I called back. A different agent spouted a different story, then proceeded to tell me that he would send me to a supervisor. Of course, instead of doing that, he simply put me back into the queue.
I spoke to 2 more agents before I finally did manage to speak to a supervisor. Of course, said supervisor was all apologies - which I could really care less about because - in the end - I still don't have my 360.
So, in the end - I got a lot of apologies, a "promise" that an email had been sent to the repair depot to ensure they are on top of things, and a new time-frame of 2 to 4 weeks.
Lame!
So let me tell you a story about Microsoft's X-Box "customer support". My 360 died last week. 3 red flashing red lights means hardware failure. So I call MS and they set up a ticket for me to send my system in and have it replaced. Apparently, they just replace any broken 360 that has a 2005 manufacture date in Canada. Mine was made October 19th, 2005.
The following day - last Thursday - I ship my X-Box out, meticulously following the instructions that I had been given. At that point, I had been lead to believe 3 to 5 business days was the turn around time.
So I called yesterday to get a sense for when I might expect my system back.
They indicated that they hadn't even received it yet. Of course, I panicked.
Fortunately, it was an easy thing to look up the Purolator tracking number and discover that my system had indeed been delivered to the repair company the day after I sent it (last Friday). So I called back. A different agent spouted a different story, then proceeded to tell me that he would send me to a supervisor. Of course, instead of doing that, he simply put me back into the queue.
I spoke to 2 more agents before I finally did manage to speak to a supervisor. Of course, said supervisor was all apologies - which I could really care less about because - in the end - I still don't have my 360.
So, in the end - I got a lot of apologies, a "promise" that an email had been sent to the repair depot to ensure they are on top of things, and a new time-frame of 2 to 4 weeks.
Lame!