The unfortunate response from Safeway
Dear Mrs. Maclachlan:
Thank you for your correspondence regarding the product availability at your local Safeway store. We are sorry to hear that we are not meeting your expectations.
You expressed your concerns regarding the selection of non-dairy cheese or yogurt products at the store. Our commitment is to provide you with the high quality products you expect at competitive prices.
You further suggested that we carry Earth Balance Butter, Tofutti Non-Dairy Cheese, Tofutti Cream Cheese and Tofutti Sour Cream. Your request has been forwarded to our Buyers for future consideration. We know how important one-stop shopping is to our customers. Thank you again for taking the time to submit your product request.
Our research however indicates that the Tofutti Cream Cheese Plain may be available to special order from the vendor. We apologize for any inconvenience this may have caused you.
To order this product, please speak with the Store Manager the next time you are in the store. The Store Manager will need the following information to special order your product:
UPC Number: 2018805010
Order Number: NC 24654
If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 12373709. One of our associates will be happy to assist you.
We appreciate your business and look forward to seeing you soon. Thank you for shopping at Safeway.
Sincerely,
Uriah Kallas
Customer Service Center
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So, basically I have to special order it and they'll only special order me 1 of the several products I requested? Nothanks - I'd rather just go to another store since I have to do that anyway.
Thank you for your correspondence regarding the product availability at your local Safeway store. We are sorry to hear that we are not meeting your expectations.
You expressed your concerns regarding the selection of non-dairy cheese or yogurt products at the store. Our commitment is to provide you with the high quality products you expect at competitive prices.
You further suggested that we carry Earth Balance Butter, Tofutti Non-Dairy Cheese, Tofutti Cream Cheese and Tofutti Sour Cream. Your request has been forwarded to our Buyers for future consideration. We know how important one-stop shopping is to our customers. Thank you again for taking the time to submit your product request.
Our research however indicates that the Tofutti Cream Cheese Plain may be available to special order from the vendor. We apologize for any inconvenience this may have caused you.
To order this product, please speak with the Store Manager the next time you are in the store. The Store Manager will need the following information to special order your product:
UPC Number: 2018805010
Order Number: NC 24654
If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 12373709. One of our associates will be happy to assist you.
We appreciate your business and look forward to seeing you soon. Thank you for shopping at Safeway.
Sincerely,
Uriah Kallas
Customer Service Center
---------------------------------------------------------
So, basically I have to special order it and they'll only special order me 1 of the several products I requested? Nothanks - I'd rather just go to another store since I have to do that anyway.