I was going to post this as a reply to a comment on
holding_pattern's LJ, but then I thought "hell, this stuff is the sort of thing more people need to know about!" So for HP and anyone else :
It's
this Jakob Nielsen I was referring to. He works with
Don Norman at the
Nielsen/Norman Group.
Don is probably best known for
The Design of Everyday Things though has several other
good books out there, and Jakob should be very well known for
Designing Web Usability but isn't as known as he should be!
Though he may also paint miniatures!