I read this morning on Politico (sorry, I misplaced the link) that the Obama staffers have been informed that they are no longer allowed to use IM. Obama himself won his fight of Treasury Department vs. Blackberry (although they are making him move to one of the Blackberries approved by the NSA and armored for in theater combat which, as a
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Security is a valid concern. So is maintainability and stability. There do exist geeks who will be unhappy unless they are running something that nobody else in the office is running. They should encounter pushback.
I guess that what I'm trying to say is: If the best and the brightest think that IM will help them stay at the top of their game, then the response from their IT organization should be "what platform do you want, and do you mind if we take two weeks for an audit first." Anything else should get those folks fired.
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1. You have a bunch of career people who cannot get fired doing IT.
2. There is tons of push for secure and functional IT on the road but apparently not in the offices.
3. The WH IT is where computer people go to die and all technology goes to die.
4. Some of these pushes have to come from the top.
If you have a luddite Administration and career computer people who can barely run the whitehoues.gov website, I am not really surprised. But I do hope beyond hope that the Obama people start making their internal IT work for them, because not having essential services is an embarrassment. Having internal IM is not a particularly hard service to stand up or keep inside.
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But of course, seeing to the needs of your users is the whole point.
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Since they are opposing the use of external IM servers for security reasons, I would not trust an IM server which also doubles as an e-mail server to the outside world, especially not one that was running Microsoft software since monoculture makes it an easy target. I would setup an internal XMPP/Jabber server for secure instant messaging.
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