Annoyed

[mrssshhh]

Thanks to the actions of two callcentre mooks at Virgin Media, I'm now having to write a letter of complaint. Until the letter is sorted out, and even then only if they judge in my favour (which the "senior customer service agent" I spoke to this morning says is 'unlikely' because I share a flat and they don't record calls), I am £64 out of pocket.

I really can't afford that this month. :(