The subject of insomnia...
I really don't understand why I'm up this late. I have to get up early (for me at least) but I can't turn off my brain. I go through this periodically. My grandmother is an insomniac and a very light sleeper. If you woke her she'd be up all night. Anyone who has had to wake me up can tell you I am anything but a light sleeper, so at least I don't share that.
I'm thinking it's the job that's bugging me. I like and hate it all at the same time. I like to talk to people, so it's not a fear of that, and I love motorcycles, but I just can't stand retail and all the little corporate bullshit that goes along with it.
Today we got the results from a secret shopper. If you haven't heard about it, it's a company that pays people to shop at your establishment and give a critique. It's a tool for corporate bean counters to make sure everyone is towing the company line. I have no problem with it but my manager goes to great lengths to show his dissatisfaction with anything less than perfect. Today's secret shopper pinged us for not greeting him when he walked in. The company stresses this ALOT so it's a big hit. The rest of the report was good, with two exceptions. The first exception was the fact that the shopper said the person he dealt with was named "Kevin". No one at our store has a name even remotely close to that. The second exception was the note that the shopper went to "The second floor" and found it to be satisfactory.
We have no second floor.
My manager flipped on this, even though you could clearly tell that review was for a different shop. The manager claims to remember the guy but I'm calling bullshit. I tried telling the manager this but he said "that's not the point, we always get hit on this". Hey, fucko, that is the point. We probably did everything pretty close to right, and you can't say otherwise based on THE WRONG FUCKING REPORT YOU DUMBFUCK!
*sigh* Hopefully he'll get this job he asked for in TN that would make him the distribution manager for the SE district and I'll either get a better manager or take the store for myself.
Yes...a domain all my own....
I'm thinking it's the job that's bugging me. I like and hate it all at the same time. I like to talk to people, so it's not a fear of that, and I love motorcycles, but I just can't stand retail and all the little corporate bullshit that goes along with it.
Today we got the results from a secret shopper. If you haven't heard about it, it's a company that pays people to shop at your establishment and give a critique. It's a tool for corporate bean counters to make sure everyone is towing the company line. I have no problem with it but my manager goes to great lengths to show his dissatisfaction with anything less than perfect. Today's secret shopper pinged us for not greeting him when he walked in. The company stresses this ALOT so it's a big hit. The rest of the report was good, with two exceptions. The first exception was the fact that the shopper said the person he dealt with was named "Kevin". No one at our store has a name even remotely close to that. The second exception was the note that the shopper went to "The second floor" and found it to be satisfactory.
We have no second floor.
My manager flipped on this, even though you could clearly tell that review was for a different shop. The manager claims to remember the guy but I'm calling bullshit. I tried telling the manager this but he said "that's not the point, we always get hit on this". Hey, fucko, that is the point. We probably did everything pretty close to right, and you can't say otherwise based on THE WRONG FUCKING REPORT YOU DUMBFUCK!
*sigh* Hopefully he'll get this job he asked for in TN that would make him the distribution manager for the SE district and I'll either get a better manager or take the store for myself.
Yes...a domain all my own....