*grumble*
Dear banking website,
I have several inter-connected complaints to make. First off, if I click on "Pay A Bill," I do not, in fact, really mean "Log Me Out Successfully." Second, if I click "View My Transactions," I still do not, in fact, really mean "Log Me Out Successfully."
Related to this, given that there is a SERIOUS bug in your programming that logs me out every time I click on a link, forcing me to re-enter all my information over and over again, I would very much appreciate there being a section somewhere, ANYWHERE, on your site that would allow me to report the bug and open a trouble ticket.
Is there such a section? NO. I had to resort to your "customer feedback" section, and I am not optimistic about your promise to get back to me within 24 hours. I fully expect, given my previous experience with you, that your "response" will be an automated email thanking me for my patronage.
For the love of all that's good and holy, would you just fix your damned website?
No love,
Me
I have several inter-connected complaints to make. First off, if I click on "Pay A Bill," I do not, in fact, really mean "Log Me Out Successfully." Second, if I click "View My Transactions," I still do not, in fact, really mean "Log Me Out Successfully."
Related to this, given that there is a SERIOUS bug in your programming that logs me out every time I click on a link, forcing me to re-enter all my information over and over again, I would very much appreciate there being a section somewhere, ANYWHERE, on your site that would allow me to report the bug and open a trouble ticket.
Is there such a section? NO. I had to resort to your "customer feedback" section, and I am not optimistic about your promise to get back to me within 24 hours. I fully expect, given my previous experience with you, that your "response" will be an automated email thanking me for my patronage.
For the love of all that's good and holy, would you just fix your damned website?
No love,
Me