It's Not Really That Hard, Is It?
Tech support occasionally lowers my faith in humanity. If I open a new ticket of priority 'urgent' and have as it's only contents 'You haven't responded to this other ticket of mine for several weeks' and a link to the other ticket, why is the response 'please let us know what your problem is and we'll take care of it?'
This drives me crazy particularly because I get similar responses a few times a week. Open a support ticket, type some stuff in the question. And the first response I get back appears to be from someone who didn't read any of what I typed.
Folks like Lunarpages can be even more frustrating, since sometimes I get conflicting responses from two or three techs to each of my ticket updates. Seems like their ticket-processing workflow needs help.