(no subject)
While I'm in a ranty mood, let me tell you about my ISP.
Last year my ISP upgraded the local exchange to a 24Mb/s service. Did I get 24Mb/s? Of course I didn't. This is me we're talking about, I never get anything I want.
Anyway, I phone them up to complain about the fact that I'm only getting 6Mb/s for the price of 24 and get fobbed off with a load of excuses about how I was just too far from the exchange (a whole 1km) and the line was just too poor quality etc. I wasn't going to get anywhere so I gave up on it.
Fast forward to this week. I get a leaflet through the door advertising the same 24Mb/s service I wasn't getting before. So, I phone up customer support and this time they are competent enough to tell me that I needed to have phoned up to get put on the 24Mb service.
>_<
So, I ask them to do so and get told that it will require me to start a new 1 year contract and they'll have to cancel my existing account. Meaning no internet for 3 weeks. I'm an existing customer so I know fine well that 3 weeks is laughably optimistic.
So, I get to pay full price for a service that's 4 times slower than people paying the exact same price are getting and just because I've displayed customer loyalty (loyalty being in the form of it being too much bother to switch providers.)
Last year my ISP upgraded the local exchange to a 24Mb/s service. Did I get 24Mb/s? Of course I didn't. This is me we're talking about, I never get anything I want.
Anyway, I phone them up to complain about the fact that I'm only getting 6Mb/s for the price of 24 and get fobbed off with a load of excuses about how I was just too far from the exchange (a whole 1km) and the line was just too poor quality etc. I wasn't going to get anywhere so I gave up on it.
Fast forward to this week. I get a leaflet through the door advertising the same 24Mb/s service I wasn't getting before. So, I phone up customer support and this time they are competent enough to tell me that I needed to have phoned up to get put on the 24Mb service.
>_<
So, I ask them to do so and get told that it will require me to start a new 1 year contract and they'll have to cancel my existing account. Meaning no internet for 3 weeks. I'm an existing customer so I know fine well that 3 weeks is laughably optimistic.
So, I get to pay full price for a service that's 4 times slower than people paying the exact same price are getting and just because I've displayed customer loyalty (loyalty being in the form of it being too much bother to switch providers.)