Pissing me off in so many ways...
December 2002: Oh, that's right I already did that month. But I forgot something, and I apologize wholeheartedly. I'm just used to the idea by now, I guess. Instead of waiting until July 2004 like they were planning to, Tadashi and Richard got married on the 10th of December, 2002. It's not like they had a big ceremony (they never really wanted that); they went to the Courthouse to sign papers. Mazeltov! And, once again, I apologize for leaving that out.
Back to where I actually left off...
June 2003: Remember my Mentorship was supposed to start this month? Well, due to the call center starting a new initiative for schedule and site adherence, they sent an e-mail TWO DAYS BEFORE IT WAS SUPPOSED TO START that it had to be delayed indefinitely so they could get the new procedures down. The fact that it had to be delayed only irked me a little. It was that they had waited so long to tell us. It doesn't end there with the Mentorship pissing me off, but you'll have to wait until next month to find out.
July 2003: So I guess you didn't have to wait too long. Instead of starting June 29th and lasting until August 2nd (5 weeks), we start on July 27, and were not given an end date. During the month of June, though, the Loyalty department started to pay us COMMISSIONS! Not tiny commissions like they had been across the floor. $6 for a one-year contract and $10 for a 2 year contract! This in addition to $14 dollars if we sent new equipment. Ok. I'm going to break down and say I work for a cell phone company, but I can't tell you which one. So, if someone we call renews his contract for 2 years and starts another line of service with a 2 year contract, I could make $38 on that call (and I did, too, a few times; one guy even activated 3 new phones!) So I guess it may have been not too bad for the delay since I was able to count $780 in commission right before I went on the Mentorship. Oh, don't get me wrong, they pissed me off with that, too.
August 2003: I am full-fledged into my mentorship and I am supposed to get my whopping commission check on the first paycheck of August. Notice the word supposed. I actually came in early on my day off to make sure I had gotten it. What happened is that since I was not under the Loyalty team during the pay period everyone else got their money, I was not on the "list" to get any commission. I was quite upset. I talked to my Loyalty manager who said he was talking to his manager, who spoke to the site manager who spoke to the guy at headquarters (in a different state) to fix my commission. Naturally, this took some time, and when I did get the commission, it was about 1/2 of what I had counted. More talks, and the next one (this part should actually be in October) I got about $300 more that I was expecting (I actually wasn't expecting any that check, and you'll see why in September), so I can only guess that it was what remained of what I hadn't gotten in July.
My Mentorship was wonderful. I LOVE all the people on the Bridge (that's what we call the part of WFM that is in the middle of the call center who help the employees and monitor schedule adherence and site/call volume control). It was the best time I had at my company in a very long time. I didn't want to leave. They made me leave early. I said it was supposed tyo be 5 weeks, right? When you have a job you hate waiting for you when this is done, that extra week really counts. They ended the Mentorship after only 4 weeks (and told us early that week, as well). But at least I had a day to mentally prep myself.
Back on the phones on August 31. I did not even work an entire week before what happens in September. I had so many times either called in "sick" or left early due to me not wanting to do what I was doing. Being on the phones does not bother me. Calling out does. I believe I had pounded that into your head already two entries ago.
September 2003: The one you have been waiting to hear about, and of course I will stop here for the day. (Don't tell me you didn't see that coming...)
Suffering, cheerfully endured, ceases to be suffering and is transmuted into ineffable joy. -Gandhi
Back to where I actually left off...
June 2003: Remember my Mentorship was supposed to start this month? Well, due to the call center starting a new initiative for schedule and site adherence, they sent an e-mail TWO DAYS BEFORE IT WAS SUPPOSED TO START that it had to be delayed indefinitely so they could get the new procedures down. The fact that it had to be delayed only irked me a little. It was that they had waited so long to tell us. It doesn't end there with the Mentorship pissing me off, but you'll have to wait until next month to find out.
July 2003: So I guess you didn't have to wait too long. Instead of starting June 29th and lasting until August 2nd (5 weeks), we start on July 27, and were not given an end date. During the month of June, though, the Loyalty department started to pay us COMMISSIONS! Not tiny commissions like they had been across the floor. $6 for a one-year contract and $10 for a 2 year contract! This in addition to $14 dollars if we sent new equipment. Ok. I'm going to break down and say I work for a cell phone company, but I can't tell you which one. So, if someone we call renews his contract for 2 years and starts another line of service with a 2 year contract, I could make $38 on that call (and I did, too, a few times; one guy even activated 3 new phones!) So I guess it may have been not too bad for the delay since I was able to count $780 in commission right before I went on the Mentorship. Oh, don't get me wrong, they pissed me off with that, too.
August 2003: I am full-fledged into my mentorship and I am supposed to get my whopping commission check on the first paycheck of August. Notice the word supposed. I actually came in early on my day off to make sure I had gotten it. What happened is that since I was not under the Loyalty team during the pay period everyone else got their money, I was not on the "list" to get any commission. I was quite upset. I talked to my Loyalty manager who said he was talking to his manager, who spoke to the site manager who spoke to the guy at headquarters (in a different state) to fix my commission. Naturally, this took some time, and when I did get the commission, it was about 1/2 of what I had counted. More talks, and the next one (this part should actually be in October) I got about $300 more that I was expecting (I actually wasn't expecting any that check, and you'll see why in September), so I can only guess that it was what remained of what I hadn't gotten in July.
My Mentorship was wonderful. I LOVE all the people on the Bridge (that's what we call the part of WFM that is in the middle of the call center who help the employees and monitor schedule adherence and site/call volume control). It was the best time I had at my company in a very long time. I didn't want to leave. They made me leave early. I said it was supposed tyo be 5 weeks, right? When you have a job you hate waiting for you when this is done, that extra week really counts. They ended the Mentorship after only 4 weeks (and told us early that week, as well). But at least I had a day to mentally prep myself.
Back on the phones on August 31. I did not even work an entire week before what happens in September. I had so many times either called in "sick" or left early due to me not wanting to do what I was doing. Being on the phones does not bother me. Calling out does. I believe I had pounded that into your head already two entries ago.
September 2003: The one you have been waiting to hear about, and of course I will stop here for the day. (Don't tell me you didn't see that coming...)
Suffering, cheerfully endured, ceases to be suffering and is transmuted into ineffable joy. -Gandhi