My name is Todd and I'm a Customer Advocate at Dell's corporate headquarters. We saw your post and I wanted to follow up to see whether you were able to get your system repaired yet. If I can be of help feel free to email me at Customer_Advocate@Dell.com. Please include my first name (Todd) in the subject line of the email so it can be routed to me as quickly as possible. If you could, please include your service tag or case number so I can review the details of your specific case.
We have other methods of contact to reach our technical support group if you need to in the future. You can access them via email or online chat if that is an option for you. Except for our server support most of our service contracts do require at least a limited amount of trouble shooting over the phone, so we can determine what is causing the issue. We do try to keep it as short as possible, and I've been on both sides of those conversations so I can understand your frustration.
If there is something I can do to help please let me know and I'll do whatever I can to get your system running as quickly as possible.
My name is Todd and I'm a Customer Advocate at Dell's corporate headquarters. We saw your post and I wanted to follow up to see whether you were able to get your system repaired yet. If I can be of help feel free to email me at Customer_Advocate@Dell.com. Please include my first name (Todd) in the subject line of the email so it can be routed to me as quickly as possible. If you could, please include your service tag or case number so I can review the details of your specific case.
We have other methods of contact to reach our technical support group if you need to in the future. You can access them via email or online chat if that is an option for you. Except for our server support most of our service contracts do require at least a limited amount of trouble shooting over the phone, so we can determine what is causing the issue. We do try to keep it as short as possible, and I've been on both sides of those conversations so I can understand your frustration.
If there is something I can do to help please let me know and I'll do whatever I can to get your system running as quickly as possible.
Thank you,
Todd
Customer Advocate
Dell, Inc.
(ha ha! just kidding!)
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