another completely ridiculously aggrivating day
So here I am at work.
And I want to rip my hair out.
I don't know if I am speaking some sort of omgforeignlanguage but EVERY call today has been like pulling teeth.
Me: Can I have you look at the Stateful Firewall option and see if it's checked?
Client: So you want me to click on it?
Me: No, I'd like you to just look at it and see if it's checked or not.
Client: Well it's not checked, but if I click on it, it will check.
Me: Please don't. Please.
Me: Ok, I'll need you to reboot your computer for this change to take effect.
Client2: But it's still not working!
Me: That's because you need to restart
Client2: But I did a logoff, and it's still not working
Me: I need it to be a restart or a shut down. A logoff will not do what we need it to do.
Client2: Well why didn't you SAY that?
Me: ...
Client3: I need to have an internet connection to connect to the VPN?
Me: yep
Client3: I've never needed one before...
Me: You just got approved for remote access and got your securID card last week....
Client3: And I've always been able to use my laptop!
Me: Away from the office?
Client3: Well no, this is the first time I'm trying.
I keep reminding myself I'm great at my job. I love my job. It'll be ok.