Blah.
Le Sigh.
It is.. Depressing when you finally receive confirmation (rated 76%) that someone is, voluntarily/sunconsciously, cutting off contact with you.
Delta-3 procedures now in effect. 3 days, 3 weeks, three months.
So. Deadlands was fun last night. Today has been pretty fucking shitty.
For those of you who do not know, here's a detailed run-down of my job.
The spec: To randomly select one third of a given dsay's workload produced by the second checkers, and Quality Check it. The checkers themselves are prohibited from doing the selection: It has to be, well, me, or a neutral third party, to prevent them (hypothetically) not including any that they think are suspect, or doing one third perfect then skipping the rest as 'click'. The purpose: to provide an overview of how the quality of the team progresses from day to day: Obviously, for this to happen, You need to have all the files from the same day, and, well, have to kee pto the same pattern: by default, Assume that QC is done on the previous day's files.
How it WAS done:
Second Checkers put work in QC cupboard. First thing in morning, QC team empty that cupboard, removing their third and splitting the remainder up into: Amendments, Valuations Required, And, 'Everything fine: back to Records Management Centre'. This takes between 20-30 minutes. THe Extracts that the first & second checkers use to check the files is used to seperate each batch of files, making it dependable that any given set of files is from the same batch - useful in spotting patterns - and meaning the extract is handy in case there are any odd discrepancies. (We check of the system: Up-to-date. The extract is close to 6 months old. Quite a few of the files have been changed since then, so if the checkers wish to make a change that doesn't make sense with what we see, it's useful to see what they saw before calling it an error).
How it was Decided it 'Should' be done:
Checkers split files, and put them in the appropriate cupboards. No QC cupboard exists. Extracts are shredded.
QC then have to grab their third out of the three respective cupboards, Because this will mean, 'You don't have to waste time sorting files', and makes job easier.
Let's examine that for a moment.
1. The Various cupboards - the amendments cupboards for a start - get shuffled around a lot, and take, as far as I can tell, several weks to clear. At any rate, there are piles of files there I know for a /fact/ have been there since the start of last month. Thus, Yesterdays files, last weeks files, and so forth, get horribly mixed up. Goodbye, monitoring system.
2. It saves time! Let me see. Time to sort files: 20-30 minutes. Time to extract files from three cupboards, trying for a random sample: 20-30 minutes.
3. It'll make your job easier! Deprived of extract, therefore average of 3 errors per /day/ that we cannot confirm as user error. Mixing of files means we can pull out files we have already proccessed, or that the amendments team has already proccessed. clumping means we don't even get a random spread of people, and we most certainly do not get a random one third of the files. how many files were there, afer all? Who the hell knows?
So. /someone/, yesterday, finally clicked that the 'new' system was causing Problems. Management wasn't there, rolled this out, went back to old method. Yay!
Management returns today, SCowls, 'THat decision should never have been made', and snarling all the while, Declares that 'this is the way it's gonna be', and we go back to the new system. With a New twist! THe cupobards, apparently, are going to be split. One set of shelves for 'today's' work, the rest of the shelves for.. well, the rest of the work.
We are speaking, I should note, of cupboards that are habitually so full of files that they have to be inserted in sideways and piled in front. I look forward to seeing this farce tomorrow.
The reasons i've heard, from various people, are: It'll make the MI easier. ( A management thing. This is true.) It'll make your job easier - provably false. It'll save time - provably false. It'll mean you're not sorting files - Provably false.
THe last three are the ones used by the Supervisor, who 'laid down the law', And seems to be blaming me for any stress this is causing 'cause it doesn't fucking work.
We have noted that snapping at me, glaring at me, and interrupting an explanation with, 'Doesn't matter, this is the way It's gonna be!' even when the explanation is about: I'm not saying I won't do it, Im' just showing that the reason you are giving /doesn't work/, is a real fast way to piss me off? Every time the topic is mentioned, I get an attitude, as if Im' objecting to this - voicing my opinion, backed by demonstrable fact - delibeeratly to annnoy. Im' getting really fucking sick of it.
So no, Not in the best of moods. And Now I get to go harrass someone who doesn't fucking need it because protocols demand it. Bet she won't even fucking answer, anyway.
chakara,
lahimsein,
lahimset,
doug.
It is.. Depressing when you finally receive confirmation (rated 76%) that someone is, voluntarily/sunconsciously, cutting off contact with you.
Delta-3 procedures now in effect. 3 days, 3 weeks, three months.
So. Deadlands was fun last night. Today has been pretty fucking shitty.
For those of you who do not know, here's a detailed run-down of my job.
The spec: To randomly select one third of a given dsay's workload produced by the second checkers, and Quality Check it. The checkers themselves are prohibited from doing the selection: It has to be, well, me, or a neutral third party, to prevent them (hypothetically) not including any that they think are suspect, or doing one third perfect then skipping the rest as 'click'. The purpose: to provide an overview of how the quality of the team progresses from day to day: Obviously, for this to happen, You need to have all the files from the same day, and, well, have to kee pto the same pattern: by default, Assume that QC is done on the previous day's files.
How it WAS done:
Second Checkers put work in QC cupboard. First thing in morning, QC team empty that cupboard, removing their third and splitting the remainder up into: Amendments, Valuations Required, And, 'Everything fine: back to Records Management Centre'. This takes between 20-30 minutes. THe Extracts that the first & second checkers use to check the files is used to seperate each batch of files, making it dependable that any given set of files is from the same batch - useful in spotting patterns - and meaning the extract is handy in case there are any odd discrepancies. (We check of the system: Up-to-date. The extract is close to 6 months old. Quite a few of the files have been changed since then, so if the checkers wish to make a change that doesn't make sense with what we see, it's useful to see what they saw before calling it an error).
How it was Decided it 'Should' be done:
Checkers split files, and put them in the appropriate cupboards. No QC cupboard exists. Extracts are shredded.
QC then have to grab their third out of the three respective cupboards, Because this will mean, 'You don't have to waste time sorting files', and makes job easier.
Let's examine that for a moment.
1. The Various cupboards - the amendments cupboards for a start - get shuffled around a lot, and take, as far as I can tell, several weks to clear. At any rate, there are piles of files there I know for a /fact/ have been there since the start of last month. Thus, Yesterdays files, last weeks files, and so forth, get horribly mixed up. Goodbye, monitoring system.
2. It saves time! Let me see. Time to sort files: 20-30 minutes. Time to extract files from three cupboards, trying for a random sample: 20-30 minutes.
3. It'll make your job easier! Deprived of extract, therefore average of 3 errors per /day/ that we cannot confirm as user error. Mixing of files means we can pull out files we have already proccessed, or that the amendments team has already proccessed. clumping means we don't even get a random spread of people, and we most certainly do not get a random one third of the files. how many files were there, afer all? Who the hell knows?
So. /someone/, yesterday, finally clicked that the 'new' system was causing Problems. Management wasn't there, rolled this out, went back to old method. Yay!
Management returns today, SCowls, 'THat decision should never have been made', and snarling all the while, Declares that 'this is the way it's gonna be', and we go back to the new system. With a New twist! THe cupobards, apparently, are going to be split. One set of shelves for 'today's' work, the rest of the shelves for.. well, the rest of the work.
We are speaking, I should note, of cupboards that are habitually so full of files that they have to be inserted in sideways and piled in front. I look forward to seeing this farce tomorrow.
The reasons i've heard, from various people, are: It'll make the MI easier. ( A management thing. This is true.) It'll make your job easier - provably false. It'll save time - provably false. It'll mean you're not sorting files - Provably false.
THe last three are the ones used by the Supervisor, who 'laid down the law', And seems to be blaming me for any stress this is causing 'cause it doesn't fucking work.
We have noted that snapping at me, glaring at me, and interrupting an explanation with, 'Doesn't matter, this is the way It's gonna be!' even when the explanation is about: I'm not saying I won't do it, Im' just showing that the reason you are giving /doesn't work/, is a real fast way to piss me off? Every time the topic is mentioned, I get an attitude, as if Im' objecting to this - voicing my opinion, backed by demonstrable fact - delibeeratly to annnoy. Im' getting really fucking sick of it.
So no, Not in the best of moods. And Now I get to go harrass someone who doesn't fucking need it because protocols demand it. Bet she won't even fucking answer, anyway.
chakara,
lahimsein,
lahimset,
doug.