my job

[modforpretend]

Me: Good Afternoon, X Mall.
Them: Yeah, is this X Mall or Y Mall?
Me: This is X Mall.
Them: Yeah, give me the number for Z Store
Me: 617...
Them: Wait. Hold on.
Me: ...
Them: I need paper.
Me: ...
Them: What's the number I said!

This is where I wished I hung up. Unfortunately, I am a wuss and did not. I gave them the number.