"Maximizing Windows" by Bruce Tognazzini is a paper that I read at the beginning of the year for my Human Computer Interaction course. I remembered about it while reading the "passwords" post a few entries down, and thought others would enjoy it as well. How much work do you think it takes to get a computer user to maximize a window and click a button?
Quite a lot, as it happens.
http://www.asktog.com/columns/000maxscrns.html