Such a Tard!
Ugh, I hate making any kind of mistake at work, no matter how small it may or may not be. This week Vivian is off on vacation so I am looking after all her clients. A client she had quoted last week called in today and wanted to book, unfortunately the cabin category he was looking for was sold out so I had to hold a different category, therefore it was a different price. I had the new invoice faxed to me and than discussed the discount percent with my manager, than I worked out the "price" and quoted it to him. However, after hanging up with him and quoting it I realized I had forgotten to add the non-commissionable amount back in after discounting, so the price was lower by like $400.00 (which would come out of Vivian's commission) So I added them back in and just called the client back to let him know I had forgotten to add the taxes into one of the prices (he is going with his family so there is different price for 1st/2nd and 3rd/4th passengers.) I gave him the new price and he was fine with it. However when looking at the price after hanging up with him for the second time, I realized the price was WAY higher than the price that had been quoted to me by the cruise line. I had no idea how the hell I did that and racked my brains for 15mins or so trying to figure it out, than carry1474 tried to help me figure it out. We still both couldn't, so I had to go to Aida (my manager) to ask her what the heck I was doing. Well because it was 4 people in the cabin they gave me the port taxes in a total for all 4, it wasn't the taxes per person! The final price is now in between the way too low price before and the way too high price the second time. I don't think he will have a problem with it considering he was ready to book for CAD7200.00, but still. I just feel like such a tard! I just think it makes me/company look bad for mis-quoting not once but twice! Now I'm all worried to call in the payment for the cruise, in the fear he will email back and say something like "I do not think you or the company is competent enough to handle my cruise vacation considering all the mis-quotes I was given by you!" *in big booming man voice* Sometimes I can be so neurotic. Hopefully he is cool with it, he seems like a laid back kind of guy..I just worry that he'll say something and Vivian and Aida will think I'm incompetent.
On a side note...I can't seem to catch my breath. I go to take a deep breath and it just stops and I can't finish it. Than my chest feels like something is sitting on it. This happens every so often (I believe mostly around this time of year..so I think it has to do with allergies) But its rather annoying and frustrating. I find myself more frustrated at the fact I can't take a deep breath of air in more than I find it annoying or something to be worried about. Oh well.
On a side note...I can't seem to catch my breath. I go to take a deep breath and it just stops and I can't finish it. Than my chest feels like something is sitting on it. This happens every so often (I believe mostly around this time of year..so I think it has to do with allergies) But its rather annoying and frustrating. I find myself more frustrated at the fact I can't take a deep breath of air in more than I find it annoying or something to be worried about. Oh well.