I've never been so angry at a customer before.
Customer: *Walks up and starts putting items on counter one at a time. Starts putting up packs of Xmas patterned tissue paper.* "There's eight of these."
Me: "All right." *Rings them up individually.*
Customer: "Oh you have to ring them up seperately?"
Me: "Yeah, it's because they're different patterns. Like those bags *points at bags she's pulling out* I have to ring them up by color."
Customer: "Oh. That just seems like a lot of work for you." *Begins counting bags. Two of the red ones are stuck together and rip as she pulls them apart.* "These were stuck and now they've ripped see? Can I get two more?"
Me:"Sure, do you want to go do that?"
Customer: "Do you mind?"
Me: "Not at all."
Customer: *Goes no where."
Me: *Counts the rest of her bags." "Okay, so you have 14 green and 12 red."
Customer: "I needed the two more red."
Me: "Right, did you want to go get those?"
Customer: "Oh, I thought you were going to go get them." *Starts walking away to grab them.*
Me: *Finishes ringing her up and tells her her total once she comes back.*
Customer: "Can I see the receipt?"
Me: "I don't have a receipt...?"
Customer: "Well I'm not paying for it until I see the receipt. I don't know what you charged me for when I walked away."
Me: *shocked* "...I can't print out a receipt until it's paid for..."
Customer: "I'm not paying until I see an itemized receipt."
Me: "All right... Let me call my manager." *Pages manager*
Customer: "I'm the customer, did you forget that?"
Me: *angry* "No, I didn't forget." *Pages manager again.*
Customer: "It's my money, I deserve to know what I'm paying for. If it were your money you'd do the same thing."
Me: *Turns my computer screen to face her.* "I can show you what I have rung up right here." *Scrolls up and down the different items.*
Customer: "You're going to fast."
Me: *Stops at the top and stands there.*
Customer: *after a time* "Okay, you can go down now." *I arrow down every time she says it's okay.* "Wait, there are supposed to be eight tissue papers."((only 5 items are shown on the screen at a time.))
Me: *Points at screen* One. Two. Three. *arrow down* Four. *arrow down* Five. *arrow down* Six. *arrow down* Seven. *arrow down* Eight.
Customer: "Okay"
Me: "Your total is $96.25"
Customer: *Hands me her card.* "You never make the customer walk away."
Me: *Hands her the receipt, her card, and the slip for her to sign. Walks away.*
I was absolutely livid at that woman. I've never been treated so badly by a customer before. Bruce, my manager didn't show up until I walked away. He said that the lady threw the signed slip on my counter, grabbed her stuff and stormed out of the store.
Me: "All right." *Rings them up individually.*
Customer: "Oh you have to ring them up seperately?"
Me: "Yeah, it's because they're different patterns. Like those bags *points at bags she's pulling out* I have to ring them up by color."
Customer: "Oh. That just seems like a lot of work for you." *Begins counting bags. Two of the red ones are stuck together and rip as she pulls them apart.* "These were stuck and now they've ripped see? Can I get two more?"
Me:"Sure, do you want to go do that?"
Customer: "Do you mind?"
Me: "Not at all."
Customer: *Goes no where."
Me: *Counts the rest of her bags." "Okay, so you have 14 green and 12 red."
Customer: "I needed the two more red."
Me: "Right, did you want to go get those?"
Customer: "Oh, I thought you were going to go get them." *Starts walking away to grab them.*
Me: *Finishes ringing her up and tells her her total once she comes back.*
Customer: "Can I see the receipt?"
Me: "I don't have a receipt...?"
Customer: "Well I'm not paying for it until I see the receipt. I don't know what you charged me for when I walked away."
Me: *shocked* "...I can't print out a receipt until it's paid for..."
Customer: "I'm not paying until I see an itemized receipt."
Me: "All right... Let me call my manager." *Pages manager*
Customer: "I'm the customer, did you forget that?"
Me: *angry* "No, I didn't forget." *Pages manager again.*
Customer: "It's my money, I deserve to know what I'm paying for. If it were your money you'd do the same thing."
Me: *Turns my computer screen to face her.* "I can show you what I have rung up right here." *Scrolls up and down the different items.*
Customer: "You're going to fast."
Me: *Stops at the top and stands there.*
Customer: *after a time* "Okay, you can go down now." *I arrow down every time she says it's okay.* "Wait, there are supposed to be eight tissue papers."((only 5 items are shown on the screen at a time.))
Me: *Points at screen* One. Two. Three. *arrow down* Four. *arrow down* Five. *arrow down* Six. *arrow down* Seven. *arrow down* Eight.
Customer: "Okay"
Me: "Your total is $96.25"
Customer: *Hands me her card.* "You never make the customer walk away."
Me: *Hands her the receipt, her card, and the slip for her to sign. Walks away.*
I was absolutely livid at that woman. I've never been treated so badly by a customer before. Bruce, my manager didn't show up until I walked away. He said that the lady threw the signed slip on my counter, grabbed her stuff and stormed out of the store.