(no subject)

[mitsuii]

I came back from my first day of grave today, tired, irrated, and upset. The emails I encountered this night were ridiculuosly hard since most of them where write backs and people having problems that don't make any sense. I was completely strung out and stressed trying to keep my metrics up and I fear that my customer satisfaction is going to drop like a bomb. I couldn't believe how different night shift emails were. Every single one was hard, long, and confusing. Either the day and swing shift are cherry picking the emails or I just ran into some seriously bad luck. It was almost impossible for me to answer any of them without having to ask and bug the senoirs around me. In some cases even they didnt know. What bothered me the most was how everyone else was getting by so easily and I'm struggling to keep up. My macros aren't sufficient, I don't understand or know what peoples concerns are, and most of all the lack of help and night makes it extremely hard to get by. I'm almost certain that I won't be able to do this unless something changes drastically. I came home with my a stomache ache and a headache. I was pretty bummed out so I called Val and vented to him for like a good half and hour. It's best to just cry when you need to. I'm not looking forward to work tonight and see myself falling into some bad habits again.

I'll be heading into work a couple hours early to work on my Marcos. Great.