Fuckers
Richard's STILL isn't done with Alexander's cello. I called again today after calling another music shop.
When will it be finished? It's been nearly three weeks, you promised it in a week and a half to two.
"He assures me it will be done before Christmas."
Christmas Eve is Saturday. I'm coming in tomorrow to pick up my instrument.
"You can't do that. It isn't finished yet."
You watch me. Finished or not, you WILL be returning my instrument to me when I come in tomorrow morning.
See, I talked to Shane out at Rettig Music in Sylvania, and my first question was How long does it take to set a bridge and tune a cello?
"About ten minutes if the bridge doesn't need modifications. Did you break your bridge?"
No. I got a cello for my son from a dealer in California. They shipped the cello - brand new - with the bridge flat and instructions for setup. My son knows how to set the bridge, but it's a surprise for Christmas, so I thought it would be nice to have it professionally set and tuned for him so it's ready to go on Christmas morning. The people I took it to are giving me the runaround.
"That's a good idea, and we actually recommend that, because sometimes you sort of have to pet a cello into tune after shipping. They're temperamental. But typically, the bridge is already fit to the cello and only requires a quick set and tune with no additional work. Where did you take it?"
Richard's, over on Central. Three weeks ago.
"Oh."
That...doesn't sound good.
"We've had several new customers this week, with the same problem."
I see. So let's say I stomp in there today and take my cello back from them. If I bring it to you, what kind of turnaround am I looking at?
"If the bridge doesn't need modifications? Ten, possibly fifteen minutes if you want a full inspection, too."
And if it needs some filing?
"Seven days, but only because we would have to send it to our repair facility in Defiance. Two of our six technicians are trained with strings."
I'm fetching my cello back from these jackasses.
"Three weeks is unacceptable. Call them today and give them warning that you're coming to pick up your instrument. It's possible that they farmed the work out and are going to have to scramble to get the instrument back in house."
Wonderful.
"Be firm and do not leave the shop without your instrument. If you have anything that proves your ownership of the instrument, take it with you. One of the people who brought us an instrument yesterday had to get the police involved."
Oh. FABULOUS!
"If we can set it up right here in the store, I promise it won't take longer than fifteen minutes. If we have to send it out, we'll have you take it home, and bring it back after Christmas."
So I called Richard's. And as noted, they balked.
They really don't want to hassle me about this instrument. They've had ample time, now they get to deal with Pissed Off Orchestra Mom.
When will it be finished? It's been nearly three weeks, you promised it in a week and a half to two.
"He assures me it will be done before Christmas."
Christmas Eve is Saturday. I'm coming in tomorrow to pick up my instrument.
"You can't do that. It isn't finished yet."
You watch me. Finished or not, you WILL be returning my instrument to me when I come in tomorrow morning.
See, I talked to Shane out at Rettig Music in Sylvania, and my first question was How long does it take to set a bridge and tune a cello?
"About ten minutes if the bridge doesn't need modifications. Did you break your bridge?"
No. I got a cello for my son from a dealer in California. They shipped the cello - brand new - with the bridge flat and instructions for setup. My son knows how to set the bridge, but it's a surprise for Christmas, so I thought it would be nice to have it professionally set and tuned for him so it's ready to go on Christmas morning. The people I took it to are giving me the runaround.
"That's a good idea, and we actually recommend that, because sometimes you sort of have to pet a cello into tune after shipping. They're temperamental. But typically, the bridge is already fit to the cello and only requires a quick set and tune with no additional work. Where did you take it?"
Richard's, over on Central. Three weeks ago.
"Oh."
That...doesn't sound good.
"We've had several new customers this week, with the same problem."
I see. So let's say I stomp in there today and take my cello back from them. If I bring it to you, what kind of turnaround am I looking at?
"If the bridge doesn't need modifications? Ten, possibly fifteen minutes if you want a full inspection, too."
And if it needs some filing?
"Seven days, but only because we would have to send it to our repair facility in Defiance. Two of our six technicians are trained with strings."
I'm fetching my cello back from these jackasses.
"Three weeks is unacceptable. Call them today and give them warning that you're coming to pick up your instrument. It's possible that they farmed the work out and are going to have to scramble to get the instrument back in house."
Wonderful.
"Be firm and do not leave the shop without your instrument. If you have anything that proves your ownership of the instrument, take it with you. One of the people who brought us an instrument yesterday had to get the police involved."
Oh. FABULOUS!
"If we can set it up right here in the store, I promise it won't take longer than fifteen minutes. If we have to send it out, we'll have you take it home, and bring it back after Christmas."
So I called Richard's. And as noted, they balked.
They really don't want to hassle me about this instrument. They've had ample time, now they get to deal with Pissed Off Orchestra Mom.