Gestapo Mortgage Company
Here's a letter I faxed to the following mortgage company, who calls on a weekly basis to harrass us. This is our second go-round with the fuckers.
To Whom It May Concern, July 13th, 2004
As a ***** customer the second time around, I have several concerns I’d like to address in this brief letter. My first concern is the constant barrage of phone calls. Almost on a weekly basis we receive calls from employees reading from scripts. “Yes” I am well aware of who ***** is, and “no” I do not want 30 seconds of my life sucked away listening to this self-indulgent and self-righteous “spiel”. We have also, on another occasion with our first ***** loan, received phone calls bi-weekly and on Sundays. We find this to be borderline harassment and unacceptable business etiquette on *****s part.
Not everybody works a 5/8 workweek and gets paid every Friday. The reason I state the obvious is in response to your employees asking, in quite a patronizing tone, “So where IS the money?” Obviously if you haven’t received it, we haven’t got it. I’m not sure what other responses or explanation you’re hoping to solicit. My dog ate it? Therefore, I am respectfully requesting to NEVER receive any phone calls from your company to any of our given phone number at any given time. Suffice it to say, we’ll opt for traditional correspondence or e-mail.
My second concern that’s carried over into our second serviced-loan is *****’s customer service. Aside from the aforementioned phone calls, the customer service has ranged from patronizing to downright rude. I am aware that there’s been restructuring and re-training in this area in order to present a “kinder and gentler” ***** but what lacks the most is a respect for the customer. My husband and I have had our loan sold numerous times and have had great experiences with Cen*** and New ******* Mortgage. Their customer service has been very polite, professional, and consistently so. Since having our first loan and second refinance transferred to *****, I have come across countless websites dedicated to “***** horror stories". Unfortunately we have had no choice or say in having our loan sold to *****. Had we the choice, my husband and I would NEVER elect to do business with *****. We would rather sell our home and move into an apartment than “deal” with *****.
The one redeeming factor would be the Records Department. On Tuesday July 13th, I phoned the 1-***-***-**** number and spoke with Mr. James *******. He was absolutely courteous and attentive. I would encourage more employees to interact with customers in the same fashion. Perhaps then ***** would not have the horrible Gestapo reputation that it does.
Regards,
Tina *. *****
To Whom It May Concern, July 13th, 2004
As a ***** customer the second time around, I have several concerns I’d like to address in this brief letter. My first concern is the constant barrage of phone calls. Almost on a weekly basis we receive calls from employees reading from scripts. “Yes” I am well aware of who ***** is, and “no” I do not want 30 seconds of my life sucked away listening to this self-indulgent and self-righteous “spiel”. We have also, on another occasion with our first ***** loan, received phone calls bi-weekly and on Sundays. We find this to be borderline harassment and unacceptable business etiquette on *****s part.
Not everybody works a 5/8 workweek and gets paid every Friday. The reason I state the obvious is in response to your employees asking, in quite a patronizing tone, “So where IS the money?” Obviously if you haven’t received it, we haven’t got it. I’m not sure what other responses or explanation you’re hoping to solicit. My dog ate it? Therefore, I am respectfully requesting to NEVER receive any phone calls from your company to any of our given phone number at any given time. Suffice it to say, we’ll opt for traditional correspondence or e-mail.
My second concern that’s carried over into our second serviced-loan is *****’s customer service. Aside from the aforementioned phone calls, the customer service has ranged from patronizing to downright rude. I am aware that there’s been restructuring and re-training in this area in order to present a “kinder and gentler” ***** but what lacks the most is a respect for the customer. My husband and I have had our loan sold numerous times and have had great experiences with Cen*** and New ******* Mortgage. Their customer service has been very polite, professional, and consistently so. Since having our first loan and second refinance transferred to *****, I have come across countless websites dedicated to “***** horror stories". Unfortunately we have had no choice or say in having our loan sold to *****. Had we the choice, my husband and I would NEVER elect to do business with *****. We would rather sell our home and move into an apartment than “deal” with *****.
The one redeeming factor would be the Records Department. On Tuesday July 13th, I phoned the 1-***-***-**** number and spoke with Mr. James *******. He was absolutely courteous and attentive. I would encourage more employees to interact with customers in the same fashion. Perhaps then ***** would not have the horrible Gestapo reputation that it does.
Regards,
Tina *. *****