Rude People
I know that none of my friends who read this fall into this category. I just had to share this observation.
This came about, because I had a customer come into the bank yesterday and he was very nasty to me from the get go. He comes in and slaps down his Credit Card and his Florida Driver's License and tells me that he wants a $30.00 cash advance from his credit card. I asked him if he had an account with our bank and he said no. I told him that I had to check with my supervisor if we as a bank still did cash advances for non-account holders, because I hadn't done one in a VERY long time and was not sure if we still did following our merger. He told me that it was a VISA credit card and that if our ATM took it then we HAD to do cash advances in the bank. I informed him that VISA does not dictate what transactions we do and do not run for people who don't hold accounts with us, our Corporate Office makes that decision based on what they feel our liability is. I was not at my usual branch and the other tellers who were working there with me didn't know so I ended up calling my branch and asking my supervisor what the policy was. She told me that we still did cash advances for non-account holders, and I was probably thinking of something else. This took all of a minute. I told the man that I had spoken with my supervisor and I had authorization to go ahead with the transaction and so I went back to our credit card swipe machine to process the cash advance. While I'm back there, he gets on his cell phone and he is speaking loudly enough that I and the entire branch can hear him saying, "This bitch at the bank just turned her snobby nose up at my Chase Manhattan Visa card." At that point if I hadn't already hit OK on the card terminal to finish the pull from the credit card I would have told him to take his attitude and his Chase Manhattan Card elsewhere. But, I had hit ok, and voiding is a pain in the ass and probably wouldn't have shown up on his card for like a month and we would have had to continue to deal with him for that time. So I go back over and start to finished the cash advance on my computer. He proceeds to tell me that I am rude and he doesn't like my attitude. I told him that all I was trying to do was get verification from my supervisor for the transaction and correct his misinformation so that it didn't cause him trouble in the future, but that he wouldn't give me the five minutes to take care of that. He kept on saying nasty things and that I worked in customer service and I should have a better attitude and I told him, that I was sorry if I had upset him, but that I was going to take care of his transaction if he would just be patient. He then had the nerve to say, "Well, you have some kind of personal problems at home that you don't need to bring to work..." At that point I cut him off and said that that was enough. I told him that he had crossed the line and that was completely unnecessary and that he could speak to my supervisor if he liked but he was done.
I later heard from my supervisor that he had complained to her that he had been to several of our bank's branches that day and no one would help him. Our security guard said that while he was on the phone waiting to speak to my supervisor, he was complaining to the person on the other end of the line about the same thing. He also told my supervisor that people in TN were just rude to him and when he was done with the particular job that he was doing here now, he would be leaving and not returning.
I know that was a long lead in but here is what I came up with. All of the other branches that he had been to that day had kicked him out for his attitude and refused to help him. He had received nothing but bad service while in TN, because he had been nothing but ugly to the people he had come in contact with. I have come to find that most people in TN are friendly and helpful. It's a southern thing. My bank is ranked very highly in customer service, and as these branches were all in TN, where people are generally friendly, there is no way he came in contact will nothing but rude people. He pissed people off, and they didn't want to help him.
So in general, do rude people just think the whole world has turned against them? I have discovered that if you try to be nice to people in customer service positions they will try to be nice to you. So if you constantly receive bad service and are treated rudely by every server, bank teller, cashier, etc, maybe it's time to realize that the fault lies in yourself.
This came about, because I had a customer come into the bank yesterday and he was very nasty to me from the get go. He comes in and slaps down his Credit Card and his Florida Driver's License and tells me that he wants a $30.00 cash advance from his credit card. I asked him if he had an account with our bank and he said no. I told him that I had to check with my supervisor if we as a bank still did cash advances for non-account holders, because I hadn't done one in a VERY long time and was not sure if we still did following our merger. He told me that it was a VISA credit card and that if our ATM took it then we HAD to do cash advances in the bank. I informed him that VISA does not dictate what transactions we do and do not run for people who don't hold accounts with us, our Corporate Office makes that decision based on what they feel our liability is. I was not at my usual branch and the other tellers who were working there with me didn't know so I ended up calling my branch and asking my supervisor what the policy was. She told me that we still did cash advances for non-account holders, and I was probably thinking of something else. This took all of a minute. I told the man that I had spoken with my supervisor and I had authorization to go ahead with the transaction and so I went back to our credit card swipe machine to process the cash advance. While I'm back there, he gets on his cell phone and he is speaking loudly enough that I and the entire branch can hear him saying, "This bitch at the bank just turned her snobby nose up at my Chase Manhattan Visa card." At that point if I hadn't already hit OK on the card terminal to finish the pull from the credit card I would have told him to take his attitude and his Chase Manhattan Card elsewhere. But, I had hit ok, and voiding is a pain in the ass and probably wouldn't have shown up on his card for like a month and we would have had to continue to deal with him for that time. So I go back over and start to finished the cash advance on my computer. He proceeds to tell me that I am rude and he doesn't like my attitude. I told him that all I was trying to do was get verification from my supervisor for the transaction and correct his misinformation so that it didn't cause him trouble in the future, but that he wouldn't give me the five minutes to take care of that. He kept on saying nasty things and that I worked in customer service and I should have a better attitude and I told him, that I was sorry if I had upset him, but that I was going to take care of his transaction if he would just be patient. He then had the nerve to say, "Well, you have some kind of personal problems at home that you don't need to bring to work..." At that point I cut him off and said that that was enough. I told him that he had crossed the line and that was completely unnecessary and that he could speak to my supervisor if he liked but he was done.
I later heard from my supervisor that he had complained to her that he had been to several of our bank's branches that day and no one would help him. Our security guard said that while he was on the phone waiting to speak to my supervisor, he was complaining to the person on the other end of the line about the same thing. He also told my supervisor that people in TN were just rude to him and when he was done with the particular job that he was doing here now, he would be leaving and not returning.
I know that was a long lead in but here is what I came up with. All of the other branches that he had been to that day had kicked him out for his attitude and refused to help him. He had received nothing but bad service while in TN, because he had been nothing but ugly to the people he had come in contact with. I have come to find that most people in TN are friendly and helpful. It's a southern thing. My bank is ranked very highly in customer service, and as these branches were all in TN, where people are generally friendly, there is no way he came in contact will nothing but rude people. He pissed people off, and they didn't want to help him.
So in general, do rude people just think the whole world has turned against them? I have discovered that if you try to be nice to people in customer service positions they will try to be nice to you. So if you constantly receive bad service and are treated rudely by every server, bank teller, cashier, etc, maybe it's time to realize that the fault lies in yourself.