Heh

[merhawk]

Apple tops Consumer Reports' tech support survey, second place not even close

I know that I've always been uber satisfied with the level of support & help I get from Apple. Especially with how easy it is to swap out items that are starting to misbehave.

Comments

[kjn]

How many Dell customers use or have the XPS support Ie, you have chosen and paid for a superior vendor support. (Of course, one can claim that this is the entire point of buying a Mac.)

[merhawk]

I've gotta second KJ. You paid up, to make sure you got the level of tech support you wanted/needed. You didn't go with the base model - which is what most people use.

When I deal with Apple tech support, the base model is more than enough for me.