(no subject)

Nov 15, 2007 09:24

I love shopping for maternity clothes ! I'm convinced I'm the most adorable fat pregnant woman that has ever existed. I was absolutely shocked to find that every store I shop at carries plus-sized maternity, but I suppose I had never really looked before. I'm getting these for Christmas:









I'm just hoping they'll all grow with me. Because as sad as it is, I can't just spend a $100 on clothes to wear for a month. Goodbye unnecessarily frivolous lifestyle. Hello saving for someone else's college fund. I'll miss you.

Last night something really horrible and awful happened at Chuck E. Cheese. So awful that I can't even type it again, it makes me too angry. There's a good chance I'm blowing things a teensy bit out of proportion. But it's an extremely dangerous mistake. If you care, you can read the email I sent to corporate I have always considered Chuck E. Cheese to be a safe kid friendly environment. That is, until tonight. I took my two nephews to your location on Jordan Lane in Huntsville AL and I must say, the food was great, all rides were in working order, and until the end of my visit-- I had no complaints that were related to customer service. When we walked in the door, I got the familiar stamp that I never quite understood as a kid, but that makes me feel so safe as an aunt and soon to be mother. About 45 minutes into our visit to your facility, my 13 month old nephew grew tired and I knew his father would be getting off work, so I asked him to just swing by and pick him up. His stay was for no longer than 15 minutes-- and the entire time before his departure he was running around playing with the older child. When he left with the thirteen month old, it didn't even cross my mind that the stamps wouldn't match. What I did notice was that the young lady who had originally stamped our hands was clearly getting paid to stand at the front register, laugh loudly, and obscenely dance. I thought this was inappropriate, but I had absolutely no intention of complaining. When I got to the door, though-- I had to wait for at least one minute before any employee even realized that anyone was leaving, but I patiently waited- as it had just hit me that my thirteen month old baby nephew wasn't checked when he left. Though it was his father, (and thank GOD for that!) no one checked. The child has a large round pale face, big baby blue eyes and light blonde hair, his father is darker complected, has very dark hair and frankly looks nothing like the child. Even if he did, that is no excuse to let a child leave with a man who entered by himself whose stamps clearly do not match. When I confronted the employee that finally came to the door to check our stamps that the baby was not checked the young employee who originally stamped us jumped in and said, "Oh I checked him, he was fine." I responded that several people came in between us and that it could have been anyone. She said that she asked the child "Is this your Daddy" and that he responded that it was. Now, how many thirteen month old babies can truly respond to a question. He is excited by any attention he gets, and obviously had no clue what he was smiling at, as he's just a smiley baby. This is still, NO EXCUSE. A man or woman could have given any child a piece of candy to sit and smile nicely as an incompetent teenager takes the word of A THIRTEEN MONTH OLD BABY! When I confronted these two employees, neither were apologetic and the young lady who claimed to check was down right defensive. When I got home, I called the store and was informed that the other employee I was speaking with was the manager-- yet she didn't apologize? Offered no type of condolences as any decent customer service provider would? I brag on chuck e. cheese all the time, and consider myself to be a regular patron. The policy on your website is as follows: "When you first arrive at Chuck E. Cheese's you will pass through our Kid Check area where parents or guardians will have their hand stamped with a number that matches their child's. This is our special way we try to assist you in helping that everyone who comes together leaves together. (This program is not a substitute for adult supervision.)" Now to me, the experience that I had tonight shows complete and total disregard of that policy. I spent at least $50 at your store this evening. WHICH IS EXTREMELY OVERPRICED, but it has always been my thought that we're paying for the safe environment. I always choose a booth next to the restroom feeling that if the child I'm with wanders out of my sight momentarily-- there's no way they're getting out the front door and it is my duty to keep an eye on the restroom. Tonight has proved me wrong. I will never EVER bring my family to Chuck E. Cheese again because of the lax security issues. It is an absolute travesty, the complete lack of caring presented by your employees. I understand, that things do happen-- but it was the fact that NO ONE seemed to care or apologize while I was in the store. I'm writing this to inform you that I plan on pursuing this matter. I will write and write till my fingers are numb to every newspaper in the country calling a mommy boycott of your facility. This is simply ridiculous, and that poor baby could have left with anyone. ANYONE! I understand it is the parents and caregivers responsibility to keep an eye on the children at all times-- but a kidnapping only takes 5 seconds. As soon as I got in the car, I called the baby's father and he exclaimed that NO ONE ASKED ANYTHING. So not only do we have employees that don't care about the safety of your patrons, unapologetic disregard of the feelings of your guests, and we add BOLD FACED LYING to the list??? There is a serious problem there. I am a reasonable person, and have never EVER sent a complaint or even complained to a manager and strongly advise my husband not to do so-- because I've been on the other side. I've worked in customer service. But I must say, I'm disgusted by this dangerous display of poor judgment. I expect a prompt response and have listed my contact phone number above. Thank you and good day.

I'm still boiling. I'm so mad that I can't even really give Chris all the details. I know that email is a bit insane, but I'M a bit insane.

Also, if Kimberly is back, I suppose I am too. But then again, I do this every time I'm home from work for more than a week-- I just hope I can keep it up.

chuck e. cheese, babies, clothes

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