Customer Disservice
Does anyone else go through this? Does anyone else have continual problems with any and all institutions that involve online statements or billing? That have multi-layered customer service lines that are obviously designed to keep costs down by not serving the customer?
Does anyone else spend hours trying to get through layers of incompetent and ignorant "support" who know far less than you do about computers, only to never have the problem resolved? Or, to supposedly have it resolved only to see it pop up over and over again.
I was about to launch into details, but... you've all been there. You know what it's like. It's just that lately, it seems that these things that supposedly are there to make our lives easier instead make it more difficult. Just like the insurance companies, and mortgage companies, and banks and utilities. Hell, I spent days tracking down the phone number for my own homeowners association. Because companies don't use websites and help lines to help their customers, but to save money.
We've dropped a bank and a credit union because of their incompetence, and I've shredded the cards from that company. If only we had the choice to do so with other things like the insurance companies and monopoly cable companies and utilities and such so they they would actually have a monetary motive to actually please their customers. If only...
Does anyone else spend hours trying to get through layers of incompetent and ignorant "support" who know far less than you do about computers, only to never have the problem resolved? Or, to supposedly have it resolved only to see it pop up over and over again.
I was about to launch into details, but... you've all been there. You know what it's like. It's just that lately, it seems that these things that supposedly are there to make our lives easier instead make it more difficult. Just like the insurance companies, and mortgage companies, and banks and utilities. Hell, I spent days tracking down the phone number for my own homeowners association. Because companies don't use websites and help lines to help their customers, but to save money.
We've dropped a bank and a credit union because of their incompetence, and I've shredded the cards from that company. If only we had the choice to do so with other things like the insurance companies and monopoly cable companies and utilities and such so they they would actually have a monetary motive to actually please their customers. If only...