(no subject)
Thanks for the many sympathetic comments. I never got a call back (Shocking!) so I had to call the salon again this morning. Unsurprisingly and unfortunately, the man who was rude and came across as very accusatory was the manager. He was so determined to enforce the idea that he was mad at and frustrated with the stylist and not me that he kept talking over me and cutting me off. "I'll prove I wasn't rude by being rude" is...certainly and approach. At no point, then or later in person, did he acknowledge that he came across as directing it towards me, which has other implications altogether, at the time. I got a refund and I tried pointing out that, as upset as I am about my hair, I'm more concerned by the fact that she was dropping things and holding scissors with shaking hand and all he'd say was "well, she's new and just graduated."
For some reason he also thought it was a good idea not only to explain multiple other recent haircuts that she's messed up, but also that he knew she needed regular supervision, or at least checkins for each haircut to make sure she understood. (Though given that he showed her exactly where to cut it and she cut a good 7-8 inches more with me, I'm not sure the latter would make much difference.) And, I mean, I guess he was trying to stress that it could have been worse or whatever, but...you have someone already very upset about their own bad haircut, so you just tell that person that not only does the stylist not have proper supervision, but regularly messes up so that people have to come and get their hair redone? I'm pretty sure staffing more heavily until that stylist is more comfortable will cost less in the long run than all the refunds and time spent on redos, but whatever. It's literally his business I guess. Eventually it's going to happen to someone with a lot less anxiety about causing a scene in public, and in front of other customers.
For some reason he also thought it was a good idea not only to explain multiple other recent haircuts that she's messed up, but also that he knew she needed regular supervision, or at least checkins for each haircut to make sure she understood. (Though given that he showed her exactly where to cut it and she cut a good 7-8 inches more with me, I'm not sure the latter would make much difference.) And, I mean, I guess he was trying to stress that it could have been worse or whatever, but...you have someone already very upset about their own bad haircut, so you just tell that person that not only does the stylist not have proper supervision, but regularly messes up so that people have to come and get their hair redone? I'm pretty sure staffing more heavily until that stylist is more comfortable will cost less in the long run than all the refunds and time spent on redos, but whatever. It's literally his business I guess. Eventually it's going to happen to someone with a lot less anxiety about causing a scene in public, and in front of other customers.