update
Have been two weeks without internet with no clear idea when the problem will be resolved. We moved house and have been let down by our provider. The date it'll be resolved by has been pushed back and pushed back. We're very unhappy but in a rather powerless position. We have another move on the cards so will be looking to change provider, but in the mean time we're just trying to get internet back again. In case you're wondering how I'm writing this - thank the rain in quebue and the lovely work pet.