Why I will never buy from Kiehls.
Dear Kiehls,
Your customer service at the Ste-Catherine, Montreal location is made of utter, absolute FAIL. First I get harassed with "help" until I just hand over items I'm holding to your service rep so that she'll go away (because otherwise of course I was going to run out and steal everything I could in the process of course!) and then when I'm at the cash, item in hand and the rest on the desk before me (75$ plus of purchases, I note though it should not matter how much it was anyway), debit card out and ready no less... I get ignored by your entire staff and then the rep who bothers to go to the cash passes the woman BEHIND ME stating she was there FIRST?
Of course I walked out.
You suck. And I'll be filing a complaint on your website, for whatever it's worth.
No love at all,
Me
Edit: Complaint email sent in to the head office. I keep reading everywhere that they're very keen on customer service. Here's hoping my experience is the exception to the rule. In the meantime though, I'm off to buy a Juara Rice Facial Cleanser after work. Last time I went to the store they were amazing, and the sample I got for the cleanser was just scrumptious!
Your customer service at the Ste-Catherine, Montreal location is made of utter, absolute FAIL. First I get harassed with "help" until I just hand over items I'm holding to your service rep so that she'll go away (because otherwise of course I was going to run out and steal everything I could in the process of course!) and then when I'm at the cash, item in hand and the rest on the desk before me (75$ plus of purchases, I note though it should not matter how much it was anyway), debit card out and ready no less... I get ignored by your entire staff and then the rep who bothers to go to the cash passes the woman BEHIND ME stating she was there FIRST?
Of course I walked out.
You suck. And I'll be filing a complaint on your website, for whatever it's worth.
No love at all,
Me
Edit: Complaint email sent in to the head office. I keep reading everywhere that they're very keen on customer service. Here's hoping my experience is the exception to the rule. In the meantime though, I'm off to buy a Juara Rice Facial Cleanser after work. Last time I went to the store they were amazing, and the sample I got for the cleanser was just scrumptious!