usps you guys are killin' me!
I shipped a Priority Mail package out on September 27th.
Customer emailed me October 27th to say it still wasn't there. I don't know why he didn't say something earlier, but by then he was nasty, as people always are when they contact me.
I contacted USPS and submitted a missing mail search and refunded the customer.
October 27th was going into the Holiday weekend but November 1st, their first day back to work, suddenly they delivered the package!
Like my dudes. Did you forget to actually give it to the customer? Did you guys leave a month early on vacation? What are you guys doing?
It happens all the time. I send out hundreds of packages a month and I deal with no less than 2 people a week who have ridiculous issues with their package.
And of course customers are never mad at USPS. It's always me they think did it even though I have no control over USPS.
There's also this cute thing USPS does where they lose packages but list them as delivered.
At first I thought it was customers scamming me, and I'm sure there are some who do...
but USPS has done it to me a bunch of times when I order things myself.
The tracking will say "delivered to front desk" or "delivered in mailbox" but there's no front desk and we have a locker across the street, not a mailbox on the house.
They also say random names signed for it/took it.
My house isn't wonky on Google Maps or USPS, so it's not like it's sending carriers someplace weird like it does with my uncle -- Google and USPS say he lives one street away from where he really does and it fucks up his deliveries, so he has stuff sent to my house.
It really cuts into small business income and turns customers away, but USPS is the service most customers choose because it delivers to more places than any other carriers.
I lost $400 on one customer a few months back because they fucked up so badly, and in the last few years they rarely honor the refund policies for the service itself and never refund for the cost of the products.