a series of facts and one conclusion
Fact the first:
- United has shitty customer service.
Fact the second:
- Despite being almost 6 years since the last time I had this misfortune to need to fly through Dulles International Airport, it is still a horrible airport for a city the size/importance of DC. Love the fact that they still use those giant APC looking things in need of up armoring.
Fact the third:
- The United customer service at Dulles is by far worse than that of say, Denver.
Fact the fourth:
- Only US Airways has worse customer service than United.
Fact the fifth:
- The US Airways-United Airlines $12.3 billion merger plan collapsed on July 27, 2001, after the Department of Justice said it would sue to stop the deal.
Fact the sixth:
- They are talking about it again : http://www.guardian.co.uk/feedarticle?id=7496935
I was supposed to leave Dulles today at 5:00 PM. I ended up leaving at 10:30 on a flight that the United customer service agents informed me was closed. Closed until I called our corporate travel office and they called United. The next open flight was not until 6:00 AM (which is actually in 2 hours...I just got home...so basically I got home 6 hours earlier than if I had stayed overnight in Reston again). Please United, merge with US Airways...create perhaps the worlds WORST customer service organization ever birthed into the world!!! Oh, and cut capacity, because only having 3 afternoon/evening flights to your hub in Denver is clearly too many.
My compensation from United for this sweet inconvenience? A $150 voucher and the offer of a hotel room and two meal vouchers. The meal vouchers were five dollars each. Can you even find anything to eat in Dulles for 5 dollars? And I couldn't even use the voucher to upgrade to first class. The 5:00 flight....triple 7. The 10:30 flight? A319. LAME
- United has shitty customer service.
Fact the second:
- Despite being almost 6 years since the last time I had this misfortune to need to fly through Dulles International Airport, it is still a horrible airport for a city the size/importance of DC. Love the fact that they still use those giant APC looking things in need of up armoring.
Fact the third:
- The United customer service at Dulles is by far worse than that of say, Denver.
Fact the fourth:
- Only US Airways has worse customer service than United.
Fact the fifth:
- The US Airways-United Airlines $12.3 billion merger plan collapsed on July 27, 2001, after the Department of Justice said it would sue to stop the deal.
Fact the sixth:
- They are talking about it again : http://www.guardian.co.uk/feedarticle?id=7496935
I was supposed to leave Dulles today at 5:00 PM. I ended up leaving at 10:30 on a flight that the United customer service agents informed me was closed. Closed until I called our corporate travel office and they called United. The next open flight was not until 6:00 AM (which is actually in 2 hours...I just got home...so basically I got home 6 hours earlier than if I had stayed overnight in Reston again). Please United, merge with US Airways...create perhaps the worlds WORST customer service organization ever birthed into the world!!! Oh, and cut capacity, because only having 3 afternoon/evening flights to your hub in Denver is clearly too many.
My compensation from United for this sweet inconvenience? A $150 voucher and the offer of a hotel room and two meal vouchers. The meal vouchers were five dollars each. Can you even find anything to eat in Dulles for 5 dollars? And I couldn't even use the voucher to upgrade to first class. The 5:00 flight....triple 7. The 10:30 flight? A319. LAME