laptop saved by dell support
So wheni went to play a disney dvd today i find out to my surprise that it was according to my computer a non exsistent. i got scared so i contacted dell support and they fixed it yay......the fates love me. thank you guy from india!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
7:28:57 PM
System
You are now being connected to an agent. Thank you for using Dell Chat 7:28:57 PM
System
Connected with Prateek_112456 7:28:57 PM
Prateek_112456
Thank you for contacting Dell Technical Support. My name is Prateek and my rep ID number is 112456. How may I assist you today? 7:29:26 PM
maryinez gonzalez
hi i am having issuse with my dvd player on my laptop 7:29:47 PM
Prateek_112456
I understand your concern and I will personally attend to the issue. I assure you that I will do my best to provide you quality service. Please give me 2 to 3 minutes to pull up your account information. 7:30:12 PM
Prateek_112456
As per the records, you have an Inspiron E1405 with Windows XP operating system on it. Is that correct? 7:30:17 PM
maryinez gonzalez
yes 7:31:02 PM
Prateek_112456
Are you using the same system to chat with us, with which you are facing the issue? 7:31:09 PM
maryinez gonzalez
yes 7:32:42 PM
Prateek_112456
Okay. 7:32:52 PM
Prateek_112456
May I know since when you are facing this issue on the system? 7:34:10 PM
maryinez gonzalez
i just found out today i went to play a dvd and it wouldn't read the disk then i tried playing a cd and the same thing happened. so i went to device manager and found this message: "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Click Troubleshoot to start the troubleshooter for this device. 7:35:12 PM
Prateek_112456
May I have the complete name and the telephone number as given at the time of system purchase? 7:35:45 PM
maryinez gonzalez
John Smith *********** 7:36:02 PM
Prateek_112456
Thank you for the information. 7:37:12 PM
Prateek_112456
We have an option where I can access the system and check what exactly the cause is; would you like to try that option? 7:37:19 PM
maryinez gonzalez
yes please 7:37:32 PM
Prateek_112456
I would like to inform you in case we lose connection, in the course of troubleshooting or due to connectivity issues, you will receive a call back to resolve the issue to your satisfaction within 60 minutes. Please provide me with the alternate number and time to reach you? 7:38:06 PM
maryinez gonzalez
************and during the day would be best 7:38:17 PM
Prateek_112456
Okay. 7:38:22 PM
Prateek_112456
Please open www.dellconnect.com in new Internet explorer window and not in the chat window. 7:38:22 PM
Prateek_112456
A new page opens. 7:38:22 PM
Prateek_112456
Select your region (USA) on the Map. 7:38:22 PM
Prateek_112456
Click on '1'. 7:38:22 PM
Prateek_112456
I'd like to remind you of the Terms and Conditions page. Please take a moment to review it. If you are comfortable, and agree to these terms please click the 'I Agree' button. 7:38:57 PM
Prateek_112456
Enter the code 5482046 . Click on Go. 7:39:02 PM
Prateek_112456
Click on "Download Now" and then choose the “Run option on the security warning. Please do not close this chat window once we initiate the Dell Connect session, as I need to provide you with a Case Number at the end of the session, for future reference. 7:39:02 PM
Prateek_112456
Please read the above steps and then perform them. 7:39:02 PM
Prateek_112456
If you face any issue performing the steps, please inform me. 7:39:02 PM
Prateek_112456
And if the chat gets disconnected then also perform the steps and you will get connected to me, and if there is any issue please wait for our callback. 7:46:29 PM
Prateek_112456
Are you satisfied with the level of service provided to you on this interaction? 7:46:36 PM
maryinez gonzalez
yes very much 7:46:44 PM
Prateek_112456
Thank you. 7:46:49 PM
Prateek_112456
Thank you for contacting DELL Technical Support. Have a nice day ahead. 7:46:58 PM
maryinez gonzalez
you too