"Xbox.com
Dear Mark Jackson-Brown,
Xbox Customer Support Service Request ID#: [some numbers]
Good news, we have received your Xbox console at our Service Center.
You can track the status of your order online by accessing
http://service.xbox.com/servicesignin.aspx. You will also receive an e-mail notification when your repair has been completed.
Register your console Repair your console or check your repair status
Thank you for your patience."
Come home soon!