(no subject)
I ordered Kev a hat from lids.com for his birthday, I had is custom made to say his band name and the front.
I realized after I placed the order I had spelled Havoc wrong, I typed hacov. Honest mistake.
I called as soon as I saw what I had done, and the man I talked to reassured me that it would be fixed that it wouldn't be a problem.
I get the hat the word is still spelled wrong. I call and tell them "Hey you told me it would be fixed it's not I need it to be" They told me it would be fine they would send me a return label and we would get it all sorted out.
I get a message this morning from someone from Lids telling me that "unfortunately, they are unable to exchange my hat because it's a custom order" I was obviously PISSED because I had already been told once that it would be fixed and then when it wasn't I was told a second time that it would be fixed, and now they are changing their story to that they said "if the COULD do anything they would"
The way I'm seeing it is that I called to correct the mistake BEFORE it was even made so at that point it's out of my hands and it is the responsibility of the company to fix the problem. They are telling me since I spelled it wrong that it's my fault and I'm out $40. I don't even know what to do, had I lied and said THEY messed up the spelling then I would be getting a new hat,but instead they are punishing me for being honest.
How fucked is that?
I realized after I placed the order I had spelled Havoc wrong, I typed hacov. Honest mistake.
I called as soon as I saw what I had done, and the man I talked to reassured me that it would be fixed that it wouldn't be a problem.
I get the hat the word is still spelled wrong. I call and tell them "Hey you told me it would be fixed it's not I need it to be" They told me it would be fine they would send me a return label and we would get it all sorted out.
I get a message this morning from someone from Lids telling me that "unfortunately, they are unable to exchange my hat because it's a custom order" I was obviously PISSED because I had already been told once that it would be fixed and then when it wasn't I was told a second time that it would be fixed, and now they are changing their story to that they said "if the COULD do anything they would"
The way I'm seeing it is that I called to correct the mistake BEFORE it was even made so at that point it's out of my hands and it is the responsibility of the company to fix the problem. They are telling me since I spelled it wrong that it's my fault and I'm out $40. I don't even know what to do, had I lied and said THEY messed up the spelling then I would be getting a new hat,but instead they are punishing me for being honest.
How fucked is that?