My Mephisto Boots
So I have another mess to clean up, regarding a pair of boots. You'll love this..I bought these boots on a trip to France in December 05. My mother paid for them as a birthday present, telling me they were the best brand in the world - Mephisto. Well, so they were and I wore them constantly, but the hard walking in Edinburgh, which wears down all my soles in 6-8 months, took its toll. Of course, these things come with a lifetime warranty, so I bring them back to the States last Xmas, and Mum mails them off, along with a pair of her husband's, to be resoled/refurbished. It's not cheap, but I love them, so am willing to put some money into a good shoe. It's supposed to take 3 months.
Well, months and months pass. I expected to have them back over the Easter holiday, but they never came in. I have a ticket and look up their progress online, but it only tells me they are still being worked on.
Then about 2 months ago, I get a letter and catalog delivered here. I, naturally, am still in Edinburgh. The news is delivered to me via friend who handles our post in the States. The company is very sorry, but my soles have been on backorder now for over 3 months, my style has been discontinued, blah, blah, blah. Can we offer you a pair of new shoes in replacement?
Well sure - in fact, it sounds good to me. So I mosey on over to their online store and pick out some replacements and relay to my friend. She relays back - apparently, the online store is only available in Europe. The styles available in America are in the catalog they sent. Okay. That's fine. I'm back in the country, permanently, in about a month. So I come back here, and take a look through the catalog.
There is nothing, and I mean NOTHING, comparable to my stylish chocolate leahter ankle boots. They have sandals, mostly, some running shoes, one pair of tall boots, one pair of ankle boots in patent leather crocodile pattern...forget it. Now I'm irritated. I don't need running shoes or fancy shoes. I actually really specifically need a good walking boot, which is what these where. Oh, and now that I think on it, they've had these shoes FOR A YEAR now. These shoes were also bought IN EUROPE. They are not an American style, so why am I only being offered American styles from what is obviously a summer catalog in the middle of winter anyway?
After being massively annoyed, I decide I'll just go for the tall boots. I don't really need them, but they're very expensive in retail, it's a good deal, and really, I just want my replacements. I email this woman who is handling the whole thing - this is a month ago, mind you - and I tell her the style I'm interested in, and I explain - politely - that as a customer, I am really not happy with this service. Well, you know what she has to say? She emails me back that this style is not available, and my back-up choices are limited to one color.
I've had it now. I email back I would like a refund please and I am not satisfied with the service on this order. Nothing. No answer back. I email again. Same thing. Well, now I'm really pissed off - and it is hard to get me to that level of irritation. So now I'm mulling my choices. But between everything, and the job search, I'm feeling rather..put upon in general and I hate feeling this constant, low level dissatisfaction with the world around me. Which is what I'm feeling now.
Well, months and months pass. I expected to have them back over the Easter holiday, but they never came in. I have a ticket and look up their progress online, but it only tells me they are still being worked on.
Then about 2 months ago, I get a letter and catalog delivered here. I, naturally, am still in Edinburgh. The news is delivered to me via friend who handles our post in the States. The company is very sorry, but my soles have been on backorder now for over 3 months, my style has been discontinued, blah, blah, blah. Can we offer you a pair of new shoes in replacement?
Well sure - in fact, it sounds good to me. So I mosey on over to their online store and pick out some replacements and relay to my friend. She relays back - apparently, the online store is only available in Europe. The styles available in America are in the catalog they sent. Okay. That's fine. I'm back in the country, permanently, in about a month. So I come back here, and take a look through the catalog.
There is nothing, and I mean NOTHING, comparable to my stylish chocolate leahter ankle boots. They have sandals, mostly, some running shoes, one pair of tall boots, one pair of ankle boots in patent leather crocodile pattern...forget it. Now I'm irritated. I don't need running shoes or fancy shoes. I actually really specifically need a good walking boot, which is what these where. Oh, and now that I think on it, they've had these shoes FOR A YEAR now. These shoes were also bought IN EUROPE. They are not an American style, so why am I only being offered American styles from what is obviously a summer catalog in the middle of winter anyway?
After being massively annoyed, I decide I'll just go for the tall boots. I don't really need them, but they're very expensive in retail, it's a good deal, and really, I just want my replacements. I email this woman who is handling the whole thing - this is a month ago, mind you - and I tell her the style I'm interested in, and I explain - politely - that as a customer, I am really not happy with this service. Well, you know what she has to say? She emails me back that this style is not available, and my back-up choices are limited to one color.
I've had it now. I email back I would like a refund please and I am not satisfied with the service on this order. Nothing. No answer back. I email again. Same thing. Well, now I'm really pissed off - and it is hard to get me to that level of irritation. So now I'm mulling my choices. But between everything, and the job search, I'm feeling rather..put upon in general and I hate feeling this constant, low level dissatisfaction with the world around me. Which is what I'm feeling now.