Why Beast Buy will bite it.

[mackys]

But my friend decided to buy some other blu-ray discs. Or at least he tried to, until we were “assisted” by a young, poorly groomed sales clerk from the TV department, who wandered over to interrogate us. What kind of TV do you have? Do you have a cable service, or a satellite service? Do you have a triple play service plan

Comments

[willow_red]

I've never understood how Best Buy stays in business -- they have the highest prices across the board on everything I've ever checked, and as you show above, they don't exactly make up for it in customer service. Yet I have friends who shop there all the time (and give me BB gift cards, which are the only reason I've set foot in the store in years). If the store is pulling crap like this, it seems like all they'll accomplish is to alienate their remaining loyal customers.

[anonymous]

"Service" is no longer desired by the general public. I used to work for a very successful service focused retailer, but the birth of on-line shopping, reviews, and how-to guides slowly killed their value. People no longer needed/wanted a relationship with their salesperson or retailer and so flocked to the big box houses like BestBuy. BB's size (of 2000+ stores nation wide) allowed them have prices well below our costs and so my company faltered and is now dead. It was a sign of the times and BB will soon follow; BB and the others are in a race to the bottom. The market has shifted, service oriented consumer electronics retailers are dead.

In retrospect, all of the companies that I have worked for have gone under. @_@

-l

[mackys]

Beginning of the end?

http://www.startribune.com/business/144875875.html