(no subject)
Maybe it's my fault. Maybe I am very impatient, a difficult customer, the kind of person that drives helpdesk folks to alcoholism, depravity and suicide.
But maybe, just maybe, Wacom has it coming:
I call Wacom support, because the day before yesterday my tablet stopped reacting on the screen. The blinky light still went green when I tapped it, I tried putting it in a different USB-slot, no avail. I downloaded a new driver, have to uninstall the previous one, and although now the tablet is working badly, it's working again. Note that I didn't get to install the downloaded driver yet, I just uninstalled the old version. Particularly annoying is the fact that I can't make the tablet mimick/map the screen.
I call the Dutch support number, I get redirected.The menu has a lady speaking Dutch, so when the phone is answered by someone I think is speaking Dutch, I start talking in Dutch. "I am sorry," the man at the other end of the line says with a distinct southern-European accent, "I don't speak Dutch!"
The Dutch call center is closed (why?) and everybdy assumes all Dutch folks know English anyway, so why bother even telling them their call is redirected to someone who doesn't speak Dutch?
I start speaking in English to this bloke, and... he doesn't get it. I am very detailed in describing what happened and I have an eerie feeling his English isn't as good as he told Wacom it was at his job interview. He tells me to go to the FAQ, doesn't seem to be looking at the same website as I am because we spend several minutes figuring out that when he says 'search keyword' I need to go to 'search FAQs' (even when I already got it) and he points me to 8 possible files that need to be manually removed before the new driver can be installed.
Maybe I was making him nervous, but he got less and less understandable the longer we were talking. I almost felt sorry for him. Almost.
And: I seriously wonder how people at Wacom would feel if they would call a New York number and were redirected to someone in Florida who only spoke Spanish.
But maybe, just maybe, Wacom has it coming:
I call Wacom support, because the day before yesterday my tablet stopped reacting on the screen. The blinky light still went green when I tapped it, I tried putting it in a different USB-slot, no avail. I downloaded a new driver, have to uninstall the previous one, and although now the tablet is working badly, it's working again. Note that I didn't get to install the downloaded driver yet, I just uninstalled the old version. Particularly annoying is the fact that I can't make the tablet mimick/map the screen.
I call the Dutch support number, I get redirected.The menu has a lady speaking Dutch, so when the phone is answered by someone I think is speaking Dutch, I start talking in Dutch. "I am sorry," the man at the other end of the line says with a distinct southern-European accent, "I don't speak Dutch!"
The Dutch call center is closed (why?) and everybdy assumes all Dutch folks know English anyway, so why bother even telling them their call is redirected to someone who doesn't speak Dutch?
I start speaking in English to this bloke, and... he doesn't get it. I am very detailed in describing what happened and I have an eerie feeling his English isn't as good as he told Wacom it was at his job interview. He tells me to go to the FAQ, doesn't seem to be looking at the same website as I am because we spend several minutes figuring out that when he says 'search keyword' I need to go to 'search FAQs' (even when I already got it) and he points me to 8 possible files that need to be manually removed before the new driver can be installed.
Maybe I was making him nervous, but he got less and less understandable the longer we were talking. I almost felt sorry for him. Almost.
And: I seriously wonder how people at Wacom would feel if they would call a New York number and were redirected to someone in Florida who only spoke Spanish.