To kill or not to kill
Had to complain about my distributor... Same guy in all the scenarios.
1) Went down to fix an instrument in October. Due to a lack of spare parts on his side, I had to shorten the trip and arrange for a second trip. Told him to order, place it in and let me know so that I can try to pop by BEFORE my reservist. Even gave him the EXACT date I want to pop by. Called me the day before my ICT and ask me to come down next week. Told him off and said I was not there to tend to his beck and call.
2) Asked him to email me a part list which he did not understand. He say he dun have so I asked him to describe the racks (to hold blood tubes in) and he say dunno how to... Ask him to take picture but no avail as well. So ask him to see which other machine the tubes goes into... Took 3 weeks before he responded. Took the liberty to compile an entire list for him complete with part number, price, description... Called him up 2 weeks later and his excuse: HIM: Dunno how many grids the carrier is...
ME: Check your part list loh.
HIM: Me part list is the year 2001 one... Not updated.
ME: I am also using the same list...
HIM: Then you help me order. Just fill up to 31 grids.
ME: IF I order, I dunno which one you need more of.
HIM: Anything loh.
ME: If after I order and customer want more of this carrier instead of that, not my pasah.
HIM: Like that then how?
ME: How about ask customer?
HIM: Orh.
3) Emailed him certain details to fit up the boards. He called me up 2 weeks later:
HIM: How ah? The last time I ask you for the details?
ME: I told you I will email you. Didn't you receive the email?
HIM: Orh. Too busy to check mah.
ME: ... ...
HIM: So you email to which email account? (He gave me both his personal and work emails)
ME: Both.
HIM: Orh.
4) Saw the email and he worked on certain solutions. I called him up to check:
ME: How is it? Did it work? Any problems?
HIM: I sort of try before lah. Dun think it works.
ME: Sort of? So did you follow the steps?
HIM: Not really. But I did something like that.
ME: Can you try following the steps?
HIM: Orh. I can try when I got time.
ME: ...
HIM: Customer chasing when the instrument can use leh.
ME: When you fix it then can use. So you tell customer when you got time for him...
HIM: NO lah... You must help...
ME: My boss charges $XXX per day. That is after heavy discount and wants prepayment.
HIM: No what, your instrument so you must help loh.
ME: I will. But then what will you be doing?
HIM: I help you loh.
ME: Should be the other way right?
HIM: Sama sama...
How not to get high blood pressure?
1) Went down to fix an instrument in October. Due to a lack of spare parts on his side, I had to shorten the trip and arrange for a second trip. Told him to order, place it in and let me know so that I can try to pop by BEFORE my reservist. Even gave him the EXACT date I want to pop by. Called me the day before my ICT and ask me to come down next week. Told him off and said I was not there to tend to his beck and call.
2) Asked him to email me a part list which he did not understand. He say he dun have so I asked him to describe the racks (to hold blood tubes in) and he say dunno how to... Ask him to take picture but no avail as well. So ask him to see which other machine the tubes goes into... Took 3 weeks before he responded. Took the liberty to compile an entire list for him complete with part number, price, description... Called him up 2 weeks later and his excuse: HIM: Dunno how many grids the carrier is...
ME: Check your part list loh.
HIM: Me part list is the year 2001 one... Not updated.
ME: I am also using the same list...
HIM: Then you help me order. Just fill up to 31 grids.
ME: IF I order, I dunno which one you need more of.
HIM: Anything loh.
ME: If after I order and customer want more of this carrier instead of that, not my pasah.
HIM: Like that then how?
ME: How about ask customer?
HIM: Orh.
3) Emailed him certain details to fit up the boards. He called me up 2 weeks later:
HIM: How ah? The last time I ask you for the details?
ME: I told you I will email you. Didn't you receive the email?
HIM: Orh. Too busy to check mah.
ME: ... ...
HIM: So you email to which email account? (He gave me both his personal and work emails)
ME: Both.
HIM: Orh.
4) Saw the email and he worked on certain solutions. I called him up to check:
ME: How is it? Did it work? Any problems?
HIM: I sort of try before lah. Dun think it works.
ME: Sort of? So did you follow the steps?
HIM: Not really. But I did something like that.
ME: Can you try following the steps?
HIM: Orh. I can try when I got time.
ME: ...
HIM: Customer chasing when the instrument can use leh.
ME: When you fix it then can use. So you tell customer when you got time for him...
HIM: NO lah... You must help...
ME: My boss charges $XXX per day. That is after heavy discount and wants prepayment.
HIM: No what, your instrument so you must help loh.
ME: I will. But then what will you be doing?
HIM: I help you loh.
ME: Should be the other way right?
HIM: Sama sama...
How not to get high blood pressure?