(no subject)
Today's work stats were as follows:
Total Hours: 8.5
Total Calls: 50
Average Handle Time: 373 seconds
Average Wait Time: 68 seconds
Total Customers who called me "a Superstar": 3
Total Customers who otherwise complemented me: More than a few
Total Customers who yelled at/insulted me: 0
Total Fuckwits: 1
Some people are seriously retarded. "I have a spam e-mail and I would like you to give me the appropriate e-mail address so that I can forward it to the government so that they can deal with this in the appropriate way, appropriately." Now I'm not part of your government, I don't even live in your country, even if I did why do you think that Comcast would know how to get a hold of the government and even if they did what possessed you to think that the government would bother to look into a spam e-mail? Furthermore, why did you use the word "appropriate" like a hundred times?
I thought I'd seen it all, man. I really really thought I'd seen it all. I've had people spell "command" with one M and a K. I've had people who couldn't find the Start button after being given explicit instructions on where it was. I've had people yell at their dog because they might have chewed up their ethernet cable. I've had people in the background threaten to beat their kids. I've even had an old lady bring herself to tears because she couldn't receive her e-mail because her Internet had been cut off since she knowingly hadn't paid her bill due to the fact that her computer "wasn't like the way it was before".
Never in a million years did I think I would have someone ask me to refer them to the government for e-mail spam. I guess now that Afghanistan has literally been blown off the face of the earth, the war on terror has its newest foe: e-mails trying to sell you Viagra.
Total Hours: 8.5
Total Calls: 50
Average Handle Time: 373 seconds
Average Wait Time: 68 seconds
Total Customers who called me "a Superstar": 3
Total Customers who otherwise complemented me: More than a few
Total Customers who yelled at/insulted me: 0
Total Fuckwits: 1
Some people are seriously retarded. "I have a spam e-mail and I would like you to give me the appropriate e-mail address so that I can forward it to the government so that they can deal with this in the appropriate way, appropriately." Now I'm not part of your government, I don't even live in your country, even if I did why do you think that Comcast would know how to get a hold of the government and even if they did what possessed you to think that the government would bother to look into a spam e-mail? Furthermore, why did you use the word "appropriate" like a hundred times?
I thought I'd seen it all, man. I really really thought I'd seen it all. I've had people spell "command" with one M and a K. I've had people who couldn't find the Start button after being given explicit instructions on where it was. I've had people yell at their dog because they might have chewed up their ethernet cable. I've had people in the background threaten to beat their kids. I've even had an old lady bring herself to tears because she couldn't receive her e-mail because her Internet had been cut off since she knowingly hadn't paid her bill due to the fact that her computer "wasn't like the way it was before".
Never in a million years did I think I would have someone ask me to refer them to the government for e-mail spam. I guess now that Afghanistan has literally been blown off the face of the earth, the war on terror has its newest foe: e-mails trying to sell you Viagra.