Super Disappointed :/
So I live about two hours from NYC and went in to meet a few friends so while I was there I visited my first Lush store. As you can imagine I was super excited but was so upset and frustrated when I left.
To start with, the girl who greeted me at the door seemed to ignore the fact I mentioned I had loved Lush for a year now but only ordered online and still treated me like I knew none of the products and kept pushing things on me I didn't like and told her had not liked when tried in the past. She gave me a basket and made me smell things and when I said it smelled "ok" she just placed it in my basket without asking if I wanted it. Besides being super pushy and not very helpful she kept using this high pitched little girl voice which I thought was her real voice until she started talking normal and going back and forth and she kept smirking at the other employees there whenever she did the voice and tried not to laugh. I felt as if she were making fun of me and felt very uncomfortable.
On top of being super pushy when I mentioned I tried a product there and it didn't work for me she said: "awws I'm sooo sorries!" in the odd little girl voice again but in a way that was sort of mocking me. I could tell she was being fairly insincere. I'm a very shy and passive person in situations like this so I was very uncomfortable and had trouble trying to get her to stop putting things in my basket. Also when I mentioned I was on the fence about a product and wanted a sample she pretty much ignored me and never offered one sample. We get to the register and, (also throughout this she wouldn't really tell me how much everything was even when I asked, she just deflected the questions) she rings everything up to be way more than I really have to spare at the moment. I felt embarrassed and gave her my card but I felt miserable as I left with a bag of things I wasn't crazy about and felt as if I had been taken advantage of.
Has anyone ever had an experience like this? I've always heard such great things about Lush and their sales people but this was really awful for me, I've never had anyone push things I clearly didn't want so harshly on me. I won't be able to get to the city in the next month so I'm not even sure how I could return these items that I certainly don't think I'll use (nor can afford to use). Is there anyway I can return it through the site? I can't lie, this experience really put me off Lush and I've decided I'll only be ordering online for now on if I ever do again :/
EDIT: Thank you so much for your encouragement and advice, I'll certainly call the store and see what I can do about the products. You guys are great! As for a few of you that have said it was my fault, I do agree I should have been much more assertive but I should have included in the post that I did tell her repeatedly I didn't really need more of this or that and she continued to ignore me (literally to a point). My social anxiety does make it difficult in situations like this so I wouldn't mind some of you toning down the harsher "grow up and learn to live in the real world comments." Thanks :]
To start with, the girl who greeted me at the door seemed to ignore the fact I mentioned I had loved Lush for a year now but only ordered online and still treated me like I knew none of the products and kept pushing things on me I didn't like and told her had not liked when tried in the past. She gave me a basket and made me smell things and when I said it smelled "ok" she just placed it in my basket without asking if I wanted it. Besides being super pushy and not very helpful she kept using this high pitched little girl voice which I thought was her real voice until she started talking normal and going back and forth and she kept smirking at the other employees there whenever she did the voice and tried not to laugh. I felt as if she were making fun of me and felt very uncomfortable.
On top of being super pushy when I mentioned I tried a product there and it didn't work for me she said: "awws I'm sooo sorries!" in the odd little girl voice again but in a way that was sort of mocking me. I could tell she was being fairly insincere. I'm a very shy and passive person in situations like this so I was very uncomfortable and had trouble trying to get her to stop putting things in my basket. Also when I mentioned I was on the fence about a product and wanted a sample she pretty much ignored me and never offered one sample. We get to the register and, (also throughout this she wouldn't really tell me how much everything was even when I asked, she just deflected the questions) she rings everything up to be way more than I really have to spare at the moment. I felt embarrassed and gave her my card but I felt miserable as I left with a bag of things I wasn't crazy about and felt as if I had been taken advantage of.
Has anyone ever had an experience like this? I've always heard such great things about Lush and their sales people but this was really awful for me, I've never had anyone push things I clearly didn't want so harshly on me. I won't be able to get to the city in the next month so I'm not even sure how I could return these items that I certainly don't think I'll use (nor can afford to use). Is there anyway I can return it through the site? I can't lie, this experience really put me off Lush and I've decided I'll only be ordering online for now on if I ever do again :/
EDIT: Thank you so much for your encouragement and advice, I'll certainly call the store and see what I can do about the products. You guys are great! As for a few of you that have said it was my fault, I do agree I should have been much more assertive but I should have included in the post that I did tell her repeatedly I didn't really need more of this or that and she continued to ignore me (literally to a point). My social anxiety does make it difficult in situations like this so I wouldn't mind some of you toning down the harsher "grow up and learn to live in the real world comments." Thanks :]