Some companies need a dictionary
Just over an hour after my first day of work began, I am unemployed again. I arrived at the company NFuse Direct at 9:30 to begin work as (according to them) a "customer service representative." I was handed a telemarketing script and list of numbers to call, then led into a conference room to begin training. I told the person in charge I couldn't do telemarketing (based on past unsuccessful attempts at it) and we mutually parted around 10:40.
For the benefit of companies that don't know the difference, "customer service" means the customer contacts the company, not the other way around. If the job involves outbound sales calls, that is not customer service and the job should not be labeled as such. I heard the receptionist at NFuse telling people the company does "customer service, marketing and sales." Those are three different things, yet the company really only does the last two.
For the benefit of companies that don't know the difference, "customer service" means the customer contacts the company, not the other way around. If the job involves outbound sales calls, that is not customer service and the job should not be labeled as such. I heard the receptionist at NFuse telling people the company does "customer service, marketing and sales." Those are three different things, yet the company really only does the last two.