One bourbon, one scotch and one tirade.

Oct 08, 2007 22:51

The thrill of a new laptop and the agony of customer service, or

My adventures with Toshiba )

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lunatic59 June 20 2008, 13:31:44 UTC
To date I've had two Toshiba's [the subject of the above tirade is my second] two Sony's one ThinkPad and a no-name brand from a long defunct re-branding reseller. My previous laptop, a Sony Vaio, was the longest lasting at over two years of reliable service, although this Toshiba is still running fine after nine months. I certainly hope my experience was the exception to thier policies as it was probably the most frustrating consumer experience I've had in many years. However, I spoke with no less that six different people and all but the last were extremely un-helpful which statistics tell me makes it more likely that the old 80/20 principle applies here. In the end I am very happy with the machine, just a little wary of the people behind it.

I don't know you from Eve, although I did meet Eve once back when I had the apple cart. She was hanging out with some guy who I assumed was a nudist. Last time I saw them, she bought him one of my apples. I always wondered what happened to them. How did you stumble upon my journal? It's not a heavy traffic area.

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