P.A.: Do not sign up with SPRINT/NEXTEL
Another horror story from a long time Cell phone customer.
This is the new way they are supposed to be talking with customers to improve their service as told by spokeswoman Roni Singleton to MSN when told they were on their Top Ten worst companies list.
The directive: Resolve customer issues on the first call, and make sure customers get the same, clear information from every agent.
Obviously they were using the old system of talking with customers with us, we spent hours and talked with over 10 people to get our issue resolved.
Instead, agents review new plans with customers, then send a written confirmation. Customers have 30 days to cancel. In the second, fifth and 12th months that follow, customers receive a call asking for feedback.
WOW! Really?????? This amazes me because we did not get this service. Is it only for good customers? And the ones who ask questions and want a better service get the worst service?
Point of fact THIS JUST HAPPENED TO US.
I know a woman who is on Social Security and she called to see if there was a plan that would save her a few dollars. She tired to cancel the service but was told she had to pay $167 just to cancel. I can't believe they are still allowed to do this!!! (She has had Sprint since 2002 she is not a new customer)
She talked with a representative and was told this NEW plan would save her money and that it was the BEST plan for her because she never went over 800 minutes on her plan. THIS WAS ALL LIES!!!! She talked with another representative and finally found old bills to look at and found out the yes she did go over 800 minutes a month.
And now Sprint is billing her for over $1100.00 She is on Social Security and doesn't even get $1100 in a month!!!! Sprint was in no way helpful in resolving this issue. Only offering to connect her to an agent who specializes in collection of funds! HELLO she wanted to resolve the problem.
I guess she should have seen this coming, every year they upped the amount of money she had to pay for a new plan because they told her the old plan was no longer available. With the rising costs she went along with that lie, but no more.
Is this what companies are doing now? Lying to us to get more money out of us?
Please pass along the word. Just like I am to all my friends.
Sprint lies to Customers! Do not sign up with them!
This is the new way they are supposed to be talking with customers to improve their service as told by spokeswoman Roni Singleton to MSN when told they were on their Top Ten worst companies list.
The directive: Resolve customer issues on the first call, and make sure customers get the same, clear information from every agent.
Obviously they were using the old system of talking with customers with us, we spent hours and talked with over 10 people to get our issue resolved.
Instead, agents review new plans with customers, then send a written confirmation. Customers have 30 days to cancel. In the second, fifth and 12th months that follow, customers receive a call asking for feedback.
WOW! Really?????? This amazes me because we did not get this service. Is it only for good customers? And the ones who ask questions and want a better service get the worst service?
Point of fact THIS JUST HAPPENED TO US.
I know a woman who is on Social Security and she called to see if there was a plan that would save her a few dollars. She tired to cancel the service but was told she had to pay $167 just to cancel. I can't believe they are still allowed to do this!!! (She has had Sprint since 2002 she is not a new customer)
She talked with a representative and was told this NEW plan would save her money and that it was the BEST plan for her because she never went over 800 minutes on her plan. THIS WAS ALL LIES!!!! She talked with another representative and finally found old bills to look at and found out the yes she did go over 800 minutes a month.
And now Sprint is billing her for over $1100.00 She is on Social Security and doesn't even get $1100 in a month!!!! Sprint was in no way helpful in resolving this issue. Only offering to connect her to an agent who specializes in collection of funds! HELLO she wanted to resolve the problem.
I guess she should have seen this coming, every year they upped the amount of money she had to pay for a new plan because they told her the old plan was no longer available. With the rising costs she went along with that lie, but no more.
Is this what companies are doing now? Lying to us to get more money out of us?
Please pass along the word. Just like I am to all my friends.
Sprint lies to Customers! Do not sign up with them!