Oct 04, 2006 22:51
at some point, i start to wonder if this is just too good to be true. next week our levels get advanced from order entry to customer care associates and everyone on my level gets a 50 cent raise. also beginning on october 22, we start a flex scheduling plan to eliminate mandatory overtime-- though i, personally, love overtime. there is an incentive, however. super flex personel, which i signed up for, are given an extra dollar onto their base pay. i just had my first meeting with the coordinaters and it didn't seem so bad. i had a 87% for quality and a 78% for compliance. i have realized that every minute you are late or early counts againt you for logging in and also aux time. i didn't realize comming back and logging in early from break would hurt your compliance score. at least now i know what the issue is and i'll be able to pay more attention to my breaks an get a higher score next month. i am also very excited to get my check next thursday-- i'm curious as to how much all the upsales add up to. i'm very nervous about the new screens in cca so i am feeling kind of apprehensive towards that. but i really don't get so many problem calls as i do orders-- so the change shouldn't be very drastic.
my health insurance ended in september so i have absolutely no coverage. which means i will just have to wait on seeing a psychiatrist until i can get on blue cross blue shield. i don't mind. i stopped taking my zyprexa because i felt like it was causing problems with my appetite. and i am, at the moment, very sensitive and obsessive over my weight. i have been drinking a lot of water at work, so i know that will help keep me hydrated and help me to feel better. i really hope i do well next week with cca. sometimes, things are just going so well that i start to wonder when it'll all turn upside down on me.