Musings on customer service
I'm at Canada Post last night. And I know I have two packages waiting but I've forgotten the second of those notices they leave when they pretend to have tried to deliver your package. I say pretend because I have been home waiting on more than one occasion only to have the postal worker do a whisper quiet knock and then bail leaving the tag on the door knob. You have to know that if they actually had the package they'd try damn hard to give it to you.
Anyway, I get the first package ok. Granted, this is the birthday gift for spaceanddeath that I ordered in early December and already was turned back at the border once because the seller used his full name on one form and his initials on another but that's another story in itself.
The second package, which I'm asked to sign for, and do I'm then told (after I've signed) has $24.07 in taxes to be paid. Well I'm stuck, so I pay it. But then I actually look at what this package is.
Rogers Communication and WWE have a cross-promotion. Buy a certain four PPVs and get 4 DVDs. Now, it's important to note that there is no actual agreement required to do this. No signature. No agreement. In fact, if you didn't read your junkmail and just happened to buy those PPVs you would be sent these items even if you didn't want them. Heck, I already owned one of them. So now I'm expected to pay this duty on something I may not even want?! Canada Post tells me I can call Canada Customs to try to sort it out.
So, on my walk home I'm thinking through all the phone calls I'm going to have to make and, needless to say I'm pretty much seething by the time I do make it home. For Babylon 5 fans you should be aware that the conversation between Byron and Garibaldi where Byron criticizes Garibaldi for being the kind of person who has to rehearse their conversations in advance and all the troubles that must have led to in his life is a spot on criticism of me as well. I arrive at my apartment and decide to check my mail, despite having no great experiences so far with them that day. I'm opening the stupid little mailbox I would not need if the building would simply install a mail slot on my door like almost every other apartment, and there's a letter from WWE.
Turns out they just messed up and never intended this to happen. There's an apology from both WWE and Rogers as well as a number to call to get compensation. For those who refused delivery there is an offer to resent it (sic) for free. So, good customer service triumphes for once. I don't know if that's a sign that WWE Corporate is competent or merely that Rogers bitch-slapped them back into the 70s over this one.
I'm sure once I sort this out I'll eventually be please I received three new DVDs (actually free) and have one more to give away.
Anyway, I get the first package ok. Granted, this is the birthday gift for spaceanddeath that I ordered in early December and already was turned back at the border once because the seller used his full name on one form and his initials on another but that's another story in itself.
The second package, which I'm asked to sign for, and do I'm then told (after I've signed) has $24.07 in taxes to be paid. Well I'm stuck, so I pay it. But then I actually look at what this package is.
Rogers Communication and WWE have a cross-promotion. Buy a certain four PPVs and get 4 DVDs. Now, it's important to note that there is no actual agreement required to do this. No signature. No agreement. In fact, if you didn't read your junkmail and just happened to buy those PPVs you would be sent these items even if you didn't want them. Heck, I already owned one of them. So now I'm expected to pay this duty on something I may not even want?! Canada Post tells me I can call Canada Customs to try to sort it out.
So, on my walk home I'm thinking through all the phone calls I'm going to have to make and, needless to say I'm pretty much seething by the time I do make it home. For Babylon 5 fans you should be aware that the conversation between Byron and Garibaldi where Byron criticizes Garibaldi for being the kind of person who has to rehearse their conversations in advance and all the troubles that must have led to in his life is a spot on criticism of me as well. I arrive at my apartment and decide to check my mail, despite having no great experiences so far with them that day. I'm opening the stupid little mailbox I would not need if the building would simply install a mail slot on my door like almost every other apartment, and there's a letter from WWE.
Turns out they just messed up and never intended this to happen. There's an apology from both WWE and Rogers as well as a number to call to get compensation. For those who refused delivery there is an offer to resent it (sic) for free. So, good customer service triumphes for once. I don't know if that's a sign that WWE Corporate is competent or merely that Rogers bitch-slapped them back into the 70s over this one.
I'm sure once I sort this out I'll eventually be please I received three new DVDs (actually free) and have one more to give away.