(no subject)
Hello readers. It's about time I updated my blog, I suppose. Right now, I'm at the library. I took my lunch rather early because I was bored, so yeah.
About a week ago, I was involved in a car accident. I took a cab home from the gym and we slammed into the back of a truck. My right leg was hurt but it's perfectly fine now. A few people told me to sue the cab company, but that would have been stupid. I can walk and talk, so I'm good to go.
The t-shirt and sweater that I ordered came in rather quickly. In case you haven't read, I ordered a University of Texas at El Paso (UTEP for short) t-shirt and sweater. The UTEP Miners are my favorite NCAA team and also, I hope to become the head coach of their men's basketball program someday. Winning a couple of NCAA Championships would be nice, that's for sure. This may sound crazy, but I would turn down head coaching offers from the top NCAA programs in the country (such as Duke, North Carolina, Kentucky.....wait, forget them, Tennessee, Memphis) just to coach at tiny UTEP. They last won an NCAA Championship in 1966.
Admittedly, work has sucked as of late. The policy for Sprint is ridiculous. Not to mention the fact that where I work, high school rep. is the most important factor in determining your success (that and how many higher ups you're good friends with). Yeah, I'm good buddies with a few higher ups (such as Harry, who, even though he is a Leafs fan, is a pretty cool guy) but it's not enough. If Sprint gave more leeway to their customer care reps. in how they can deal with customers, work would be more fun and a lot less stressful. I'm not implying that we should be allowed to curse out customers, but you know.
Example:
customer: "Hey! My fucking bill is too goddamn high and I want to know why! Sprint also cut off my damn service! I pay about $150 a month on average and now my bill is over $400! I want you to find out why this is and then credit my account because this is bullshit! I want this fixed NOW! Also, turn on my phones right now!"
customer care rep. does his/her research and finds that the customer has not paid their previous bill and also, that they have been late to pay their bill for each of the last 6 months.
Sprint policy:
customer care representative: "I'm sorry for the inconvenience this may have caused you. I'm seeing here that you have a past due balance on your account which has caused the interruption in service. Let's see what we can do for you today."
How customer care representaives SHOULD be allowed to respond:
customer care rep: "Well sir/ma'am, maybe if you paid your bill on time every month, you wouldn't have this issue. Also, you made $259.84 worth of calls to Sweden, and I checked the account notation history and did not see any request to add an international calling plan. So until you pay your bill, your service is going to remain cut off."
It's direct, to the point, and the customer will actually understand these terms better.
Recently, I met a girl named Jackie. No, NOT my sister, for all you morons out there. This girl is pretty sweet and quite beautiful. Apparently, she's now looking for a nice guy. She found one, hah! She's just a good friend and yeah, all girls do deserve a really nice guy.
Anyways, I am very late. I felt the need to vent, so I did, and that's that.
Have a great day everyone.
-Paul
About a week ago, I was involved in a car accident. I took a cab home from the gym and we slammed into the back of a truck. My right leg was hurt but it's perfectly fine now. A few people told me to sue the cab company, but that would have been stupid. I can walk and talk, so I'm good to go.
The t-shirt and sweater that I ordered came in rather quickly. In case you haven't read, I ordered a University of Texas at El Paso (UTEP for short) t-shirt and sweater. The UTEP Miners are my favorite NCAA team and also, I hope to become the head coach of their men's basketball program someday. Winning a couple of NCAA Championships would be nice, that's for sure. This may sound crazy, but I would turn down head coaching offers from the top NCAA programs in the country (such as Duke, North Carolina, Kentucky.....wait, forget them, Tennessee, Memphis) just to coach at tiny UTEP. They last won an NCAA Championship in 1966.
Admittedly, work has sucked as of late. The policy for Sprint is ridiculous. Not to mention the fact that where I work, high school rep. is the most important factor in determining your success (that and how many higher ups you're good friends with). Yeah, I'm good buddies with a few higher ups (such as Harry, who, even though he is a Leafs fan, is a pretty cool guy) but it's not enough. If Sprint gave more leeway to their customer care reps. in how they can deal with customers, work would be more fun and a lot less stressful. I'm not implying that we should be allowed to curse out customers, but you know.
Example:
customer: "Hey! My fucking bill is too goddamn high and I want to know why! Sprint also cut off my damn service! I pay about $150 a month on average and now my bill is over $400! I want you to find out why this is and then credit my account because this is bullshit! I want this fixed NOW! Also, turn on my phones right now!"
customer care rep. does his/her research and finds that the customer has not paid their previous bill and also, that they have been late to pay their bill for each of the last 6 months.
Sprint policy:
customer care representative: "I'm sorry for the inconvenience this may have caused you. I'm seeing here that you have a past due balance on your account which has caused the interruption in service. Let's see what we can do for you today."
How customer care representaives SHOULD be allowed to respond:
customer care rep: "Well sir/ma'am, maybe if you paid your bill on time every month, you wouldn't have this issue. Also, you made $259.84 worth of calls to Sweden, and I checked the account notation history and did not see any request to add an international calling plan. So until you pay your bill, your service is going to remain cut off."
It's direct, to the point, and the customer will actually understand these terms better.
Recently, I met a girl named Jackie. No, NOT my sister, for all you morons out there. This girl is pretty sweet and quite beautiful. Apparently, she's now looking for a nice guy. She found one, hah! She's just a good friend and yeah, all girls do deserve a really nice guy.
Anyways, I am very late. I felt the need to vent, so I did, and that's that.
Have a great day everyone.
-Paul