Adventures with Student Finance England
I applied for Disability Support Allowance this year (DSA). I have already been for a needs assessment for this. I got a letter from the student finance people telling me that I needed a needs assessment. The letter said to ring them with any queries. I duly rang them to tell them I'd already been assessed. Here begins the fun.
Advisor: Hello, can I help you?
Me: Good afternoon, I have a question about DSA. I've already applied and been assessed for it this year, but I've had another letter saying I need assessing.
*long, long pause*
Advisor: Yup.
*long, long pause*
Me: Er... are you still there?
*long pause*
Advisor: Uh huh.
*pause*
Advisor: Is it for your daughter?
Me:... excuse me? No, it's for me. I'm the student.
*long, long pause*
Me: ...hello? Are you there?
Advisor: OK.
*long, long pause*
Advisor: So if you her her to ring us up and give us her reference number, we can deal with it.
Me: ...I beg your pardon? If *who* calls you? It is my finance. I am the student.
Advisor: Uh huh.
Me: No, I am confused. If who calls you?
Advisor: Your daughter. If she gives us a call and gives us her reference number, we can deal with it.
Me: This is MY ACCOUNT. I have said this three times now --
*phone suicides at the STUPID, BWIM runs out of credit*.
I went out to get more credit, then waited on hold for "under five minutes" (read: over 10 minutes) until i talked to a very nice man, who told me I needed to ring Staffordshire LEA, not them, contrary to the information in the letter.
STAB STAB DIE THE STUPID IT BURNS
Advisor: Hello, can I help you?
Me: Good afternoon, I have a question about DSA. I've already applied and been assessed for it this year, but I've had another letter saying I need assessing.
*long, long pause*
Advisor: Yup.
*long, long pause*
Me: Er... are you still there?
*long pause*
Advisor: Uh huh.
*pause*
Advisor: Is it for your daughter?
Me:... excuse me? No, it's for me. I'm the student.
*long, long pause*
Me: ...hello? Are you there?
Advisor: OK.
*long, long pause*
Advisor: So if you her her to ring us up and give us her reference number, we can deal with it.
Me: ...I beg your pardon? If *who* calls you? It is my finance. I am the student.
Advisor: Uh huh.
Me: No, I am confused. If who calls you?
Advisor: Your daughter. If she gives us a call and gives us her reference number, we can deal with it.
Me: This is MY ACCOUNT. I have said this three times now --
*phone suicides at the STUPID, BWIM runs out of credit*.
I went out to get more credit, then waited on hold for "under five minutes" (read: over 10 minutes) until i talked to a very nice man, who told me I needed to ring Staffordshire LEA, not them, contrary to the information in the letter.
STAB STAB DIE THE STUPID IT BURNS